Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

Refusing to cancel my account and lying I'm having a very similar problem to many of the other people who have left reviews. I've been trying to cancel my account but just keep getting "thank you for choosing to continue service" emails - even after being ASSURED that the account has been canceled. That's just straight up dishonest. I'm not sure what to do in this situation, except if they end up charging me again contacting my credit card company and disputing the charges as fraudulent. They just absolutely refuse to cancel the account.

I tried to transfer my old number on … I tried to transfer my old number on Basictalk and three weeks later it's still not done. Their system must be full of bugs cause it keeps returning an error but, they don't tell you what's wrong. Numerous conference calls with their off shore "customer service" doesn't help either. Additionally, every time you logon their system forgets what your password is and you have to go through their "forgot password" nonsense. Stay away from this joke.

BasicTalk = no talk I wish I could give BasicTalk zero (0) stars. The reasons for my poor opinion of BasicTalk are: 1. BasicTalk stated one price for their monthly service and charge more than 50% more for the service. 2.Customer service is lacking I asked a question about voicemail outgoing messgae and reply had nothing to do with the question. 3. BasicTalk sent me an email on 6/3/2014 thanking me for choosing them. As if I just became their customer. Stupid stupid stupid. BasicTalk do everyone a favor and go out of business.

Incompetent support techs I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.