BasicTalk = no talk I wish I could give BasicTalk zero (0) stars. The reasons for my poor opinion of BasicTalk are: 1. BasicTalk stated one price for their monthly service and charge more than 50% more for the service. 2.Customer service is lacking I asked a question about voicemail outgoing messgae and reply had nothing to do with the question. 3. BasicTalk sent me an email on 6/3/2014 thanking me for choosing them. As if I just became their customer. Stupid stupid stupid. BasicTalk do everyone a favor and go out of business.

Refusing to cancel my account and lying I'm having a very similar problem to many of the other people who have left reviews. I've been trying to cancel my account but just keep getting "thank you for choosing to continue service" emails - even after being ASSURED that the account has been canceled. That's just straight up dishonest. I'm not sure what to do in this situation, except if they end up charging me again contacting my credit card company and disputing the charges as fraudulent. They just absolutely refuse to cancel the account.

I've NEVer had Basic Talk in my Life! I've NEVer had Basic Talk in my Life!! But somehow they're billing my account and have been since June of 2023 for $1.99, twice each month for 10 months. I called and this Asian lady, that you can barely understand, told me to call my bank. Then I'm given the number from the bank, to call the telephone number they have on file for them. I do and I'm Forced to leave an E-mail. I want my money refunded and the FCC to look into this. This is nothing more than Theft. I've been a customer of either Verizon or Spectrum for over a decade and Never needed Basic Talk. I had to go on the computer to find out who they are. If my money isn't put back into my account in 24 hours, I'M CALLING THE COPS !!! If it wasn't for the App "Rocket Money", that I recently downloaded, I would have never known they were stealing from me.

The service was fine while we had it … The service was fine while we had it but I went with a triple play. I've been trying to cancel for months. They keep charging my credit card, I call, once the reversed the charge, but since then it's been one horrible call after another. The phone number is for cancellations only, so there is no dispute that that is my intention. I will be cancelling the credit card just to make it stop. Requests to speak to supervisors is useless. Promises of returned phone calls are lies. Never, ever using WalMart again for anything because of this experience. Horrible, horrible customer service.

Incompetent support techs I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.