Tried to change my billing date online… Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!

Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

A BASIC GIMMICK | Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.

Dishonest - Rip Off Artists! The service is fine. However, I called 3 times and was very clear that I was cancelling my account. They agreed to cancel during each call, but never cancelled it and continued charging my account. Then, they refused to issue a refund despite the fact they openly admitted that they could see I had called and that it hadn't been used in over a year. I would not recommend Basic Talk to ANYONE! They are a scam!!

I tried to transfer my old number on … I tried to transfer my old number on Basictalk and three weeks later it's still not done. Their system must be full of bugs cause it keeps returning an error but, they don't tell you what's wrong. Numerous conference calls with their off shore "customer service" doesn't help either. Additionally, every time you logon their system forgets what your password is and you have to go through their "forgot password" nonsense. Stay away from this joke.