It's Vonage and Service is terrible Service is terrible, dropped calls, no customer support - only email and you wait DAYS to maybe get an answer. Usually any issue is just ignored. BTW, there is no BasicTalk its ALL Vonage. If you complain, someone from Vonage will be calling (from India) and they won't recognize your phone number because they won't have you listed under Vonage. So, its a circle jerk of nonsense. They never address your issues, just ignore and will turn off your service for non payment of a few days even though they won't fix the calling issues. And, as I understand, make it very difficult to cancel your service on purpose. Get rid of this "service" as fast as you can, its a joke and no one cares.

Awesome Phone Service For Great Price!!! Until Basic talk I was paying $25 dollars plus about $8 in fees and taxes. I get the same quality of service over the same internet connection I was using for the higher priced cable phone package. I can't get a telephone account for even twice the price that performs any better than Basic Talk! Love Basic Talk, worry free and hassle free service for $11 a month including taxes, amazing.

A BASIC GIMMICK | Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.

Be warned! If you try to cancel your plan, be careful. They will tell you you're all set and they are sorry to see you go and then they will email you a letter thanking you for continuing your service with them and the charges will continue to be applied to your credit card. If you happen not to notice the charges, they will state that they have a policy of not offering refunds. This company is scamming its customers.

Incompetent support techs I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.