Tried to change my billing date online… Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!

Awesome Phone Service For Great Price!!! Until Basic talk I was paying $25 dollars plus about $8 in fees and taxes. I get the same quality of service over the same internet connection I was using for the higher priced cable phone package. I can't get a telephone account for even twice the price that performs any better than Basic Talk! Love Basic Talk, worry free and hassle free service for $11 a month including taxes, amazing.

I have had Basic Talk for about 4 years… I have had Basic Talk for about 4 years at first they were very good, but for the last six months iv'e had nothing but trouble and i can't get anything done about the problem, so i'm going back to magic jack.I refuse to do business with a company that is almost impossible to deal with.My suggestion is don't even deal with them!!!!.

The service was fine while we had it … The service was fine while we had it but I went with a triple play. I've been trying to cancel for months. They keep charging my credit card, I call, once the reversed the charge, but since then it's been one horrible call after another. The phone number is for cancellations only, so there is no dispute that that is my intention. I will be cancelling the credit card just to make it stop. Requests to speak to supervisors is useless. Promises of returned phone calls are lies. Never, ever using WalMart again for anything because of this experience. Horrible, horrible customer service.

A BASIC GIMMICK | Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.