Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

I've NEVer had Basic Talk in my Life! I've NEVer had Basic Talk in my Life!! But somehow they're billing my account and have been since June of 2023 for $1.99, twice each month for 10 months. I called and this Asian lady, that you can barely understand, told me to call my bank. Then I'm given the number from the bank, to call the telephone number they have on file for them. I do and I'm Forced to leave an E-mail. I want my money refunded and the FCC to look into this. This is nothing more than Theft. I've been a customer of either Verizon or Spectrum for over a decade and Never needed Basic Talk. I had to go on the computer to find out who they are. If my money isn't put back into my account in 24 hours, I'M CALLING THE COPS !!! If it wasn't for the App "Rocket Money", that I recently downloaded, I would have never known they were stealing from me.

Tried to change my billing date online… Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!

The service was fine while we had it … The service was fine while we had it but I went with a triple play. I've been trying to cancel for months. They keep charging my credit card, I call, once the reversed the charge, but since then it's been one horrible call after another. The phone number is for cancellations only, so there is no dispute that that is my intention. I will be cancelling the credit card just to make it stop. Requests to speak to supervisors is useless. Promises of returned phone calls are lies. Never, ever using WalMart again for anything because of this experience. Horrible, horrible customer service.

Dishonest - Rip Off Artists! The service is fine. However, I called 3 times and was very clear that I was cancelling my account. They agreed to cancel during each call, but never cancelled it and continued charging my account. Then, they refused to issue a refund despite the fact they openly admitted that they could see I had called and that it hadn't been used in over a year. I would not recommend Basic Talk to ANYONE! They are a scam!!