leslie nih
GBTsheets bug filled. Tech support-useless Tsheets used to be a simple easy to use app with excellent tech support. We have 11 users. Now every few days I get calls for issues my staff is encountering with logging in or not being able to complete timesheet entries. Tech support is useless if you can reach them. Anyone have a suggestion for an alternative timekeeping software?
Melissa Thompson
GBTerrible I have over 40 hours this month trying to fix all the issues with employees trying to login. All the updates for the app locks them out, or does not sync their time. We have techs all over the country and trying to walk them through the steps is horrible, expensive and not efficient for this company. Bottom line, TSheets is a terrible program since the Intuit buyout. Would not recommend to anyone.
CG
GBThis used to be a 5* company until it… This used to be a 5* company until it was purchased by intuit....now there is no customer service, whereas I used to be able to "chat" quickly and easily with someone to work on any glitches. There is a required update currently that 9 of our employees cannot accomplish. Hours have been wasted and after 45 minutes on "hold" this morning I still was unable to speak with anyone. Looking for other options.....
Levi
GBIntuit hosed me up again… Intuit hosed me up when they bought Quicken (11 years of financial data lost in a single moment and lots of really helpful adds saying I should just sign up for QuickBooks...) and now they have done the same to Tsheets. This used to be a very useful and relatively intuitive app that gave me immediate reporting and time analysis. Now it is a HUGE time suck that has me correcting timesheets constantly, when I am able to log in at ALL! Complete garbage. Avoid ALL Intuit products at all costs. If Square sells out to them I will absolutely lose my mind!
Support
GBGood mobile app bad website We chose this product specifically based on how well the app for mobile os operated. Our employees have found it easy to navigate and manage their time. Its unfortunate the web browser platform isnt as user friendly. We find the web platform difficult to navigate and poorly executed. Its almost as if it was developed in the 90's and never updated.