Sheri Wikstrom
GBLeave it to Intuit to completely ruin a… Leave it to Intuit to completely ruin a great app. On top of all the login, security update and sync issues Admins no longer have the ability to assist their employees. And then you go to try and reach customer service...good lord. Intuit definitely took that over as well. I used to get great customer service from TSheets...no longer. Now it's all the standard crap that never seems to resolve an issue.
Karl Auckram
NZToo many errors Too many errors, staff gave up using it because it constantly crashes. Never EVER sign up to an annual plan, they will keep $1000 credit even though the product failed so badly we had to switch to another. They expect us to wait until they sort their issues out
Kaylee Tschetter
GBUsing TSheets started out well...gone down hill fast Using TSheets started out well but it's gone downhill fast. Our latest problem is that the the "invite" button does not work, so all of our newly-hired employees can't sign in to TSheets. We also have employees who were locked out of their accounts and can't get back in. We've had to go back to tracking job hours by hand, and automated job hour tracking was why we got TSheets in the first place. Customer service is usually nice but they usually can't help you either, and you'll be talking to them nearly every day if you use this program.
Support
GBGood mobile app bad website We chose this product specifically based on how well the app for mobile os operated. Our employees have found it easy to navigate and manage their time. Its unfortunate the web browser platform isnt as user friendly. We find the web platform difficult to navigate and poorly executed. Its almost as if it was developed in the 90's and never updated.
Salvador Bou
GBTheir platform has a lot of technical… Their platform has a lot of technical bugs. This week alone, I have spent over 4 hours with support trying to diagnose why employees keep getting clocked out automatically. They have yet to figure it out. On top of that, phantom time off appears that cannot be edited or deleted from any screen. Support has no clue. They are atrocious.