Levi
GBIntuit hosed me up again… Intuit hosed me up when they bought Quicken (11 years of financial data lost in a single moment and lots of really helpful adds saying I should just sign up for QuickBooks...) and now they have done the same to Tsheets. This used to be a very useful and relatively intuitive app that gave me immediate reporting and time analysis. Now it is a HUGE time suck that has me correcting timesheets constantly, when I am able to log in at ALL! Complete garbage. Avoid ALL Intuit products at all costs. If Square sells out to them I will absolutely lose my mind!
Malcolm Leal
GBWe have been using it for 8 years now… We have been using it for 8 years now but will be switching to another system starting January. Customer service is inexistent. Other than a 2-hour wait on a chat window, there is no way to actually talk to any body. The number listed on the website is a generic helpline for ALL intuit products and they hang up on you after a few minutes.
John
GBGoing downhill, switch to competitor Used to be a good product but since they were acquired from Intuit they have went downhill. Now charge annual contracts with no refunds even if the software isn't a good fit and prices are rising. New log in process is problematic too. We've switched now to a UK competitor TimeKeeper and saved our monthly bill hundreds, and personally, I prefer this new product better.
Habituer
GBCancelled and Demanded Refund We did a free trial for our small business (less than 10) and it actually made our payroll process harder. TSheets doesn't properly sync with QuickBooks. After two months of troubleshooting...we cancelled and demanded a refund as the free 30 days expired without completing even one successful paycheck. Boo
Support
GBGood mobile app bad website We chose this product specifically based on how well the app for mobile os operated. Our employees have found it easy to navigate and manage their time. Its unfortunate the web browser platform isnt as user friendly. We find the web platform difficult to navigate and poorly executed. Its almost as if it was developed in the 90's and never updated.