Habituer
GBCancelled and Demanded Refund We did a free trial for our small business (less than 10) and it actually made our payroll process harder. TSheets doesn't properly sync with QuickBooks. After two months of troubleshooting...we cancelled and demanded a refund as the free 30 days expired without completing even one successful paycheck. Boo
Cara Billingsley
GBConstantly logs you out Constantly logs you out, if you make a mistake (typo) logging in you have to wait 20 minutes to try again. Additionally, and ILLEGALLY they track you via your phone even when you are not at work (not a requirement for my employment), you can't even clock in unless you allow them to track your phone 24/7. I hate this app, and their arrogance in requiring me to remember a password just to clock in. I don't work for t-sheets but they sure seem to think I do. Evil tech company.
Support
GBGood mobile app bad website We chose this product specifically based on how well the app for mobile os operated. Our employees have found it easy to navigate and manage their time. Its unfortunate the web browser platform isnt as user friendly. We find the web platform difficult to navigate and poorly executed. Its almost as if it was developed in the 90's and never updated.
Malcolm Leal
GBWe have been using it for 8 years now… We have been using it for 8 years now but will be switching to another system starting January. Customer service is inexistent. Other than a 2-hour wait on a chat window, there is no way to actually talk to any body. The number listed on the website is a generic helpline for ALL intuit products and they hang up on you after a few minutes.
Karl Auckram
NZToo many errors Too many errors, staff gave up using it because it constantly crashes. Never EVER sign up to an annual plan, they will keep $1000 credit even though the product failed so badly we had to switch to another. They expect us to wait until they sort their issues out