Do not purchase from this company Do not purchase from this company! Once you purchase the software you can not get in touch with anyone for support. I have not been able to get access to this application since I purchased it last month and have made 9 attempts to contact them. No one answers the 800 sales number or responds to messages. When you open a support ticket, it goes unanswered and unresolved. They only send you an automated response saying they will close your dispute because they have not heard back from you. I've just opened a case with Paypal to try and get my money back - hopefully, it will get resolved this way.

Not worth it. I’ll be honest - Do not Purchase without reading terms and conditions. Actually they cheat with the Lifetime plan. The lifetime plan is not actually a lifetime plan, it only lasts for 6 years. Regarding software experience - it is not worth it, you will need to proofread again. It makes silly errors by giving stupid suggestions. Conclusion- Don’t buy this junk. Go for Grammarly or Google Translator or proofread services.

Do not buy from this company Do not buy from this company. I have been a user for many years. Have two-lifetime licenses. After my hard drive crash, tried to reinstall on a new drive. Activation key doesn’t work. It is more than 2 months as I am trying to get tech support. The phone number doesn't work. Nobody returns messages. Tickets left unassigned, with automated emails threatening to close the ticket after 72 hours. Shame. Good software but none existing support. Reputation is in a gutter.

Poor Customer Support Poor Customer Support I am a long term subscriber to WhiteSmoke and prefer their program over Pro Writer Aid or Grammarly programs. However, there is one very annoying fault. They do not reply to support emails requests. I had to reinstall after updating my computer to Windows 11, I tried to reinstall White Smoke and when I tried to enter my Registration code which has almost 10 months to run, was rejected. Many emails to them and phone calls, all unanswered. I don't even know whether they read these customers experience.

The life time membership is a scam The life time membership is a scam. They shut me down like clock work every year and I had to fight and get it turned back on. Then finally they shut me off and refused to support my membership altogether. The expensive lifetime membership is a fraud. This company would be a good candidate for a class action lawsuit!!