I had been trying to get my account setup I had been trying to get my account setup for over 3 weeks using email correspondence. I finally took to X and posted my issues. Sure enough within a few short hours Jared fixed my issue with the account and I so am grateful to have this resolved so quickly. On top of that, Johnathan then proceeded to give me the same white glove service every customer deserves! Now my account is sorted out and funded! I highly recommend this fantastic team.

Customer service request Alyssa made the process easy for me and walked through the steps with me. I called and my request was expedited! I can’t even believe how wonderful her customer service was. I wish every company was like this. They treat you like family. Thank you Alyssa at iTrust Capital for your care and concern regarding my account.

Danielli helped me through the next… Danielli helped me through the next step setting up an account for my wife. My first experience setting up my own was call after call and mail after mail. I think part of it is poor instruction, and part user inexperience. Whatever the case, this round seems to be progressing better than last. I would say there is still a lot of room for improvement in the onboarding process.

Excellent Provider for a Gold, Silver, and Crypto IRA I was so excited to finally find a Crypto, Gold, and Silver IRA. The company has constantly improved on their offerings and the website is easy to navigate. Today I am transferring a Roth IRA from another company (a great brokerage but it does not give me access into an IRA except for stock investing) to iTrustCapital.This has been a very easy process and I was charged a reasonable fee to do that. I did need to contact customer service because I uploaded the wrong page of my transfer form. The customer service person that took my call, Pooya Ferasati, was very knowledgeable and courteous. Pooya helped me with a new upload link for a signature page needed to process the transfer. Voila’ it was done! Wonderful!

Customer service was great! Chad Poulos was extremely knowledgeable, quick, and easy to work with when setting up my new retirement account. He answered all my questions and furthered his customer service with providing his own line if I had any more issues or concerns with the account. Thanks Chad!