Fast response Excellence Tuesday night and I tried to replace the WP-CONFIG file unsuccessfully, resulting in my site becoming inaccessable. Placed a support call and within just a few minutes received a response. The issue was resolved in about 45 minutes. That's excellence and that's deserves 5 Stars 🌟. Thank you!

They replied almost right away when I… They replied almost right away when I emailed about my password expiring, and gave me a new password within minutes of my reply. They also followed up with me to make sure it was working before they closed out the ticket. I highly recommend using Nexcess.

Support is great! They were very diligent in solving my challenge with some of my set up. I'm so pleased for their patience in helping a newbie.

Nexcess has proven to be an exceptional partner Nexcess has proven to be an exceptional partner for Zip Corvette in the realm of web hosting, particularly for businesses in need of robust, dedicated hosting solutions. Our experience with Nexcess during critical phases of business operations, including system migrations and corporate restructuring, highlights their commitment to customer satisfaction and technical excellence. Customer Support and Responsiveness: Nexcess distinguishes itself through extraordinary customer support. Our interactions, often during off-peak hours and critical operational timelines (sometimes as late as 1-3 AM ET), were handled with utmost professionalism and dedication. The availability of their support team and their readiness to provide assistance during our migration process and server integrations were commendable. The support staff not only addressed our issues promptly but also ensured that all our technical needs were met efficiently. Technical Expertise and Resources: The technical expertise at Nexcess is noteworthy. Throughout our engagement, Nexcess provided comprehensive data, drawings, and detailed specifications concerning our server configurations during our migration. This proactive approach in offering detailed documentation and support resources significantly eased the transition and integration processes, ensuring minimal disruption to our operations. Execution and Delivery: The ability of Nexcess to execute on requests and deliver results swiftly is a significant advantage. Their response to service tickets was not only rapid but also thorough, with solutions that consistently aligned with our needs. This level of reliability and execution prowess underpins their service quality and operational excellence. Based on our positive experiences, Zip Corvette highly recommend Nexcess to any entity looking to migrate to a dedicated hosting environment. Their service is particularly suited for businesses that require attentive and skilled hosting services capable of supporting complex, high-stakes operations.

Support was way too slow and not very… Support was way too slow and not very communicative. I was in training and fell behind because of your support.