Professional technical support! I am satisfied with the interaction with the technical support service; they are patient, always positive and result-oriented. I was also pleasantly surprised by the number of detailed articles and step-by-step instructions, thanks to which you can figure out many issues on your own. The hosting interface is convenient and modern. After the transfer, the site began to work faster. WordPress can be difficult to set up and optimize, and the good thing is that this host specializes in solving this problem. So all I can do is enjoy the benefits of working with WordPress.

Support was fast and solved the problem quickly Support was quick to respond and got my problem solved quickly. Other times I needed support in the past they've been great as well.

Support is great! They were very diligent in solving my challenge with some of my set up. I'm so pleased for their patience in helping a newbie.

Our switch to Nexcess WooCommerce Hosting Our switch to Nexcess WooCommerce hosting began in January 2024 after our first ever eCommerce ASV scan for PCI DSS 4.0 failed and our old host would not make changes to their server. FYI, all eCommerce stores that allow customers to pay with a credit card (even via PayPal iframe) must now have quarterly ASV scans to comply with the new (3/31/2024) requirements. After evaluating all of the PCI DSS Compliant Hosting Providers the only logical choice for us was Nexcess. In talking with a representative we were assured that Nexcess would work with us until our site passed the Payment Card Industry ASV scan. Nexcess did an amazing job getting us to pass the ASV scan. It wasn't until I went through this process that the complexities of this process were apparent. James was especially helpful and walked me through some steps that I had to perform. Nexcess performed the migration of our site at no cost and the migration went very smooth. We had a few hiccups initially with our email and this is when I found out how wonderful and easy it is to get support! Creating tickets is a breeze. Need to talk to someone? The phone number is right there. I had one technician who was not helpful at all so I just called back and talked to a different friendly very helpful support agent. We're 100% satisfied with our switch to Nexcess WooCommerce Hosting.

Patience is a Virtue It took a while but it was resolved. Thank you for the support person who handled my case.