Support is great! They were very diligent in solving my challenge with some of my set up. I'm so pleased for their patience in helping a newbie.

A Nexcess Customer since 2013 I have been a Nexcess Customer since 2013 and their technical support is the reason why. They are always so helpful. My site got contaminated by Malware, and Dylan walked me through some possible fixes. I am curious why there isn't some Malware on the server like Immunify 360 and why we have to have Malware on our own word press sites. None the less Dylan was an ace.

Our switch to Nexcess WooCommerce Hosting Our switch to Nexcess WooCommerce hosting began in January 2024 after our first ever eCommerce ASV scan for PCI DSS 4.0 failed and our old host would not make changes to their server. FYI, all eCommerce stores that allow customers to pay with a credit card (even via PayPal iframe) must now have quarterly ASV scans to comply with the new (3/31/2024) requirements. After evaluating all of the PCI DSS Compliant Hosting Providers the only logical choice for us was Nexcess. In talking with a representative we were assured that Nexcess would work with us until our site passed the Payment Card Industry ASV scan. Nexcess did an amazing job getting us to pass the ASV scan. It wasn't until I went through this process that the complexities of this process were apparent. James was especially helpful and walked me through some steps that I had to perform. Nexcess performed the migration of our site at no cost and the migration went very smooth. We had a few hiccups initially with our email and this is when I found out how wonderful and easy it is to get support! Creating tickets is a breeze. Need to talk to someone? The phone number is right there. I had one technician who was not helpful at all so I just called back and talked to a different friendly very helpful support agent. We're 100% satisfied with our switch to Nexcess WooCommerce Hosting.

Fast and effective support Fast and effective support, as always. I am grateful for Nexcess, because I know that there is always someone there to help me keep my sites up and running. Thank you!

Very professional, courteous, caring, and with diligence Customer service has been very professional, courteous, caring, and with diligence. They have always gone the extra mile to ensure issues are resolved as efficiently and as quickly as possible.