
Consumer
GBDear Sir/Madam, Dear Sir/Madam, My name is Şahin Yalçın, and I reside in London. On February 4, 2024, I rented a vehicle from DMR based in Istanbul. I am contacting you regarding the 450 pounds deposit that I paid during the rental process, which has not been refunded to me yet. It has been over 3 months since the rental period ended, and I have not received any response regarding the refund of my deposit despite multiple attempts to contact customer service. No concrete solution has been provided in this matter. I urgently request that this issue be rectified promptly, and my deposit be refunded without further delay. Otherwise, I will be compelled to seek assistance from consumer rights authorities to pursue my rights. I kindly ask for your immediate assistance in resolving this matter. I look forward to hearing back from you at your earliest convenience. Yours sincerely, Şahin Yalçın London, United Kingdom

Keith
GBCustomer service were amazing Customer service were amazing! I’m based in the uk, I made a mistake on my booking, customer service sorted the problem immediately via live chat, refund was made so I could rebook. Follow up email from customer service Maria to check all was in order. Very pleased.

Brian Deane
IECredit Card issue in Spain The care rental was great but it wasn't made clear when I made the booking that you had to have a credit card in the name of the driver of the rental vehicle. The only way we could make this work was to add an additional driver at an extra cost and use their credit card. We were told that this the only way to legally rent. car in Spain. If that is the case this should be made much clearer on the website.

Darrell Zietarsky
CAThe experience was fine The experience was fine, I however regret not calling as it takes forever through chat-online to fix what I needed. The service representative was juggling multiple chats and I don't feel that was fair to them. The waiting between messages was long. Laura

Leo Elizabeth Alonzo
GBYou had the best price for my dates of… You had the best price for my dates of car rental Thank You!!