Do not provide services as advertised. The coach provided did not come with the amenities advertised at booking. CharterUp have said that is because 'while certain amenities may have been on the chosen provider's fleet profile, this is not indicative of the amenities being on every vehicle, and we cannot guarantee them or their functionality'. A weasel response. When booking, each provider lists the amenities available on their fleet - I booked one with desired amenities and thus expected said coach to have them. At no point does it state that amenities are not available on each coach and that you have to re-specify your requirement in writing.

CharterUP were so wonderful to work… CharterUP were so wonderful to work with. The service was excellent and they were very responsive during our trip! We are looking forward to working with them again during our next event.

I was in a trip in north carolina the… I was in a trip in north carolina the driver was excellent superb service

The professionalism of CharterUP’s… The professionalism of CharterUP’s staff, from the booking agents to the drivers, ensures a reliable and enjoyable experience every time. My family was very happy with the charter and our trip in the Tampa Bay Area went smoothly

One od a kind customer service One od a kind customer service. The red agent helped us find a nice bus for our weekend retreat. The bus came with ac and a good tv!