Do not provide services as advertised. The coach provided did not come with the amenities advertised at booking. CharterUp have said that is because 'while certain amenities may have been on the chosen provider's fleet profile, this is not indicative of the amenities being on every vehicle, and we cannot guarantee them or their functionality'. A weasel response. When booking, each provider lists the amenities available on their fleet - I booked one with desired amenities and thus expected said coach to have them. At no point does it state that amenities are not available on each coach and that you have to re-specify your requirement in writing.

The ease of booking with CharterUP… The ease of booking with CharterUP impressed me greatly. The website was straightforward, and I received a competitive quote quickly. Highly recommend for hassle-free arrangements.

I accepted one of their offers for a… I accepted one of their offers for a trip I had planned and within 24 hrs. they sent me a cancellation notice with the next closest rate at 1.7X our agreed to rate!! They explained that the cancellation was due to their third party charter provider and did not even attempt to honor the rate that I had contracted with them. They did refund my deposit, so I'll give them credit for that, but it was very clear that they and/or their charter provider were never going to honor the quoted rate. Steer clear of this outfit!

The 5 star rating is surely warranted The 5 star rating is surely warranted. Worked with Liz and she guided me carefully through the process of booking for our company event. All the logistics of our trneeds were planned properly to yield the most cost effective option. On the day of the event, they provided support and assisted our planners and execute our shuttle service perfectly. I would definitely suggest using for future

CharterUP were so wonderful to work… CharterUP were so wonderful to work with. The service was excellent and they were very responsive during our trip! We are looking forward to working with them again during our next event.