The professionalism of CharterUP’s… The professionalism of CharterUP’s staff, from the booking agents to the drivers, ensures a reliable and enjoyable experience every time. My family was very happy with the charter and our trip in the Tampa Bay Area went smoothly

I highly value the reliability of this… I highly value the reliability of this company. CharterUP has an amazing customer service and our bus arrived on time and got us to our destination without delays.

Do not provide services as advertised. The coach provided did not come with the amenities advertised at booking. CharterUp have said that is because 'while certain amenities may have been on the chosen provider's fleet profile, this is not indicative of the amenities being on every vehicle, and we cannot guarantee them or their functionality'. A weasel response. When booking, each provider lists the amenities available on their fleet - I booked one with desired amenities and thus expected said coach to have them. At no point does it state that amenities are not available on each coach and that you have to re-specify your requirement in writing.

I recommend CharterUP for their commitment to excellence. I recommend CharterUP for their commitment to excellence. Our trip consisted of a school event from Jacksonville to Tampa. Our big group had equipment so CharterUP provided a bus with a restroom, luggage compartments, and tvs. Every detail of the trip was handled perfectly.

I accepted one of their offers for a… I accepted one of their offers for a trip I had planned and within 24 hrs. they sent me a cancellation notice with the next closest rate at 1.7X our agreed to rate!! They explained that the cancellation was due to their third party charter provider and did not even attempt to honor the rate that I had contracted with them. They did refund my deposit, so I'll give them credit for that, but it was very clear that they and/or their charter provider were never going to honor the quoted rate. Steer clear of this outfit!