Great customer service My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!

I had a technical issue and a real support team member helped me within minutes to solve the problem I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.

Emma Hanssen was a delight to speak to… Emma Hanssen was a delight to speak to and has helped me greatly with my issue. Makes such a refreshing change to have someone who understands what I am on about

Amazing support The product works great as a few others on the market, but the support I've received was amazing. Jacob Scott, the support engineer, made it great. He was so persistent in solving my problem, that I was surprised. After very precise questions and after a few options, we solved the problem I had with the connectivity.

IPV6 Protokoll I had a problem and a Mr. Marcus Rodriguez helped me out. I installed Surfshark on a second computer. On this computer I access via remote and manage Samba sharing. My network worked without VPN. As soon as I activated VPN Surfshake, it stopped working. With Marcus Rodriguez we were able to find out that it was the ipv6 protocol and I had to disable it. Since then, everything has worked as usual. Thank you very much!