customer
GBSlowed everything down - dramatically I install Surfshark, suddenly my entire system slows down - Internet, all apps etc.etc. I suspect its Surfshark so turn it off. Things improve but not dramatically. I then remove the entire app and everything returns to normal. During this process I check their help - far to confusing a process to try and check out or sort out the problem. Written for techies probably by techies. Terrible experience.
Renaud
FRVery very good I wanted to renew my subscription but at a better rate than the automatic renewal. Clelia made me a very good offer. Thanks to Clelia!
Igor
GBGreat customer service My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!
Austin Thornton
GBTrina wright Was very helpful and… Trina wright Was very helpful and considerate even waiting on me while I left the window . Her concise instructions and pointers helped me a lot
Andrew Robertson
GBEmma Hanssen was a delight to speak to… Emma Hanssen was a delight to speak to and has helped me greatly with my issue. Makes such a refreshing change to have someone who understands what I am on about