customer
GBSlowed everything down - dramatically I install Surfshark, suddenly my entire system slows down - Internet, all apps etc.etc. I suspect its Surfshark so turn it off. Things improve but not dramatically. I then remove the entire app and everything returns to normal. During this process I check their help - far to confusing a process to try and check out or sort out the problem. Written for techies probably by techies. Terrible experience.
Valued Customer
GBLong time customer and great customer service! I’ve been using Surfshark for a while now and love the simplicity of the app yet robust features. I do wish there was port forwarding allowed but their customer service is second to none! I had a problem with a compromised account and Klara from customer support was able to get me access back to my account. She was very helpful when I couldn’t find the answer in the help center. The price is phenomenal as well! Definitely a long term customer here
Marko Majkic
DEAmazing support The product works great as a few others on the market, but the support I've received was amazing. Jacob Scott, the support engineer, made it great. He was so persistent in solving my problem, that I was surprised. After very precise questions and after a few options, we solved the problem I had with the connectivity.
Andrew Robertson
GBEmma Hanssen was a delight to speak to… Emma Hanssen was a delight to speak to and has helped me greatly with my issue. Makes such a refreshing change to have someone who understands what I am on about
Renaud
FRVery very good I wanted to renew my subscription but at a better rate than the automatic renewal. Clelia made me a very good offer. Thanks to Clelia!