Super fast and super helpful I am a new customer of Surfshark and I had a few questions regarding the configuration and setup of their product. The agent was very helpful and provided quick and easy-to-follow instructions. I was able to get their service up and running on my router in no time at all! Speedtest looks great with minimal latency impact, much of which is expected from any VPN.

John's bulbous brain saved the day! Had problems with my dedicated VPN - kept getting CAPTCHA on several sites! Started a web chat and got through to John Duncan... he got me to check my connection which came back saying I was connected to random IP addresses in random locations across all my devices (even though I was supposedly connected to my dedicated VPN on all of them). John admitted he was baffled as he had never seen this before! But he persevered and managed to resolve the issue rather quickly! Great knowledge and easy to talk everything through with 👌🏻 End results: My issue = solved John's brain = even bigger than before 10/10 to John and his big ol' brain (the one in his cranium, not his pants)

Incredible helpful support Incredible helpful support. Marcus Rodriguez helped me with a smaller issue, and answered all my more or less stupid questions!! :) He was brilliant! but.... the chat should be connected to my account since i'm logged in - i lost the chat when i accidentally refreshed the browser. Now I will evaluate all the functionality/services with my SurfShark ONE subscription!

Great customer service My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!

Good experience deal with the customer service,good job Liam Wilson ! It was very satisfied experience when deal with my case of the cancelation of my purchese. Liam Wilson Is very professional and make it very quick and fast. I can't imagine how fast to solve my issue and i felt this is a responsible company because most of the company not provide fast-chat agent. I feel so good and thanks Liam Wilson for his/her problem solving skill i will definitely come back do my second purchase next time. This is very cozy experience