Absolutely great customer service Absolutely great customer service. Tech (Dan) is extremally knowledgeable and was very patient working through what appeared to ne a MSFT problem. Have never been happier with service. Rick

Purchasing was as easy, but activation wasn't. Purchasing was as easy as on most websites. There was an almost immediate link to my download, including my set-up key. My only real problem, not only this time but with prior purchases as well, was that I could not activate the Microsoft product on-line. I had to copy down the activation number and then call Microsoft to get a rather long confirmation number to input. This is a difficult, awkward, and time-consuming process that is prone to error. Why doesn't the on-line activation work?

I spent a couple of hours trying to… I spent a couple of hours trying to activated the software. The phone number listed for United States answers, tells you to go to help.microsoft.com then hangs up. I found a different number and it too did the exact same thing. Finally I used the volume license phone number and got the MS Office activated. Price was great, activation sucked.

The price was good and quick response in chat The price was good and when I had activation issues I got the answer immediately with the chat function.

Great customer service rep! The customer service rep ("Angel") stayed with me until she solved the issue. It was an involved and somewhat lengthy process, but she proceeded patiently and professionally until the issue was resolved. Her knowledge of how to solve it was remarkable!