Purchasing was as easy, but activation wasn't. Purchasing was as easy as on most websites. There was an almost immediate link to my download, including my set-up key. My only real problem, not only this time but with prior purchases as well, was that I could not activate the Microsoft product on-line. I had to copy down the activation number and then call Microsoft to get a rather long confirmation number to input. This is a difficult, awkward, and time-consuming process that is prone to error. Why doesn't the on-line activation work?

The best, if you know a little up front A great deal, I got what I needed. However, a little iffy on the service; I got what I needed on the technical side of things to make it work (eventually), but only after a lot of vack and forth. Really though, if you know a decent amount abouts what you are doing up front, this is the way to go

I spent a couple of hours trying to… I spent a couple of hours trying to activated the software. The phone number listed for United States answers, tells you to go to help.microsoft.com then hangs up. I found a different number and it too did the exact same thing. Finally I used the volume license phone number and got the MS Office activated. Price was great, activation sucked.

Absolutely great customer service Absolutely great customer service. Tech (Dan) is extremally knowledgeable and was very patient working through what appeared to ne a MSFT problem. Have never been happier with service. Rick

windows 10 pro The edition of windows on my computer wasn't clear to me and caused the initial issue of the product key not working. The CS rep worked thru the issue and solved it. Also, when he suggested that i reboot, the key and the windows version updated and brought everything on line. Obviously, his experience was key to my installation success and limiting the amount of time i spent getting it working.