Not what we expected I was told at installation that I would have unlimited data. I found out, rather quickly, that my 100G service was consumed in a few days. I switched to 200G service, but that only got me through two weeks. I switched from Directv Stream to satellite. The usage rate has slowed down, but more than I expected. We are not heavy users of internet usage. Very disappointed in service and will probably wait until cancellation fee is manageable and then switch.

The agent I spoke with was very polite The agent I spoke with was very polite, listened to my concerns and seemed to understand my worries of no longer receiving the ACF monies to assist in my bill. Looking for ways to assist in my payment is so appreciated. Thank you.

Great results with the new equipment Great results with the new equipment. We're greatly enjoying our TV experience. The man who installed it was hard working, professional, personable, courteous, and knowledgeable. Glad to submit a review.

Your install technician had a tendency… Your install technician had a tendency to swear which is not appropriate. Your WI Fi booster was supposed to be on payments but was written up due with monthly bill. On the plus side your system works even during storms.

I have had good experiences with the… I have had good experiences with the phone staff that I have interacted with so far. I do have a problem with the one and only installation company that you use for that part of your service. Not that they are not good at their job but they are not capable of serving all of their customers in a timely manner. Rural New Mexico is huge and they are four hours drive from parts of their service area. Meaning that I have to wait three weeks until they get enough calls in my direction until they send a technician to take care of your customers. Not a good plan. There should be other service technicians from other directions that can overlap and service your customers in a more timely manner. For instance a service company from Albuquerque which is actually closer should be able to work this area as well to get your customers functioning as fast as possible. Just a thought to help you get things done. So for me I will have my internet going off and on for three weeks because the installation people are 200 miles away. Their guys handle people in the local area within 1-2 days I’m sure. But everybody else is paying for the same service but not being able to get it because we live in the more rural areas, which you’re commercials say you specialize in. Please reorganize your service areas to bring quicker service to your rural customers. Thanks