Complicated call to speak to a person… Complicated call to speak to a person who could help me because of an issue of signing in Hughes net. After I finely talked to a person, the representative solved the issue that I was having and was polite and professional.

A Better Day There was a problem with my service being downgraded over a $62 partial balance that I made arrangements to carry over to May which would be paid in it's entirety with whole bill. It got messed up in your system - But a very nice supervisor listened to what I had to say. He was able to see the notes on my account with the payment arrangements. He solved my problem and also removed the past due $62. I'm disabled and only get paid once a month. I always pay my bill by phone the day I get my money. Thank you for keeping me connected with the world and stream. Jeff

I had to call Hughes Net to have my… I had to call Hughes Net to have my monthly bill sent to a different place and they were very helpful and got it switched over quickly for me.

I have had good experiences with the… I have had good experiences with the phone staff that I have interacted with so far. I do have a problem with the one and only installation company that you use for that part of your service. Not that they are not good at their job but they are not capable of serving all of their customers in a timely manner. Rural New Mexico is huge and they are four hours drive from parts of their service area. Meaning that I have to wait three weeks until they get enough calls in my direction until they send a technician to take care of your customers. Not a good plan. There should be other service technicians from other directions that can overlap and service your customers in a more timely manner. For instance a service company from Albuquerque which is actually closer should be able to work this area as well to get your customers functioning as fast as possible. Just a thought to help you get things done. So for me I will have my internet going off and on for three weeks because the installation people are 200 miles away. Their guys handle people in the local area within 1-2 days I’m sure. But everybody else is paying for the same service but not being able to get it because we live in the more rural areas, which you’re commercials say you specialize in. Please reorganize your service areas to bring quicker service to your rural customers. Thanks

I explained to the gentleman helping… I explained to the gentleman helping me, that with the government program ending and it also affecting my Medicaid, that I needed to lower my plan. He answered all my questions professionally and gave me all other options. I chose to stay with Hughes Net but with a plan that I can afford. He is an asset to your company and has Stellar Customer Service Skills.