Eric was helpful in getting my issue… Eric was helpful in getting my issue corrected and was nice to deal with

ZERO INSTRUCTIONS OR GUIDANCE I placed my order and received an invoice with the order number, that's all. There were no download instructions, no instructions at all. There is no means to download this to my computer - someone better figure this out quick and fix it for all potential customers or this company will fail before it really gets started.

I contacted the Truly help team with… I contacted the Truly help team with some questions. Eric helped me with patience, clarity, and responsiveness. I would wholeheartedly recommend Truly Office and its support team, and I am glad I made the switch.

I am comfortable with Trulyoffice… I am comfortable with Trulyoffice software, It is familiar and easy to use. Had trouble downloading (obviously Microsoft at work) customer service was quick and efficient,also HUMANS.

Best Customer Service on the planet (Universe maybe) If I could give 10 stars, I would! There was a slight misunderstanding when I first bought the software... most likely on my part. I wrote to explain that the Family Package was not a good fit for me. I was willing to to make things right from my end but Denis (Operations manager, I believe) stepped in and went above and beyond to rectify the issue. Best customer service I've seen in a long time and I'm an old man...so trust me on that! I was a Microsoft Office user for many years but the somewhat recent subscription model irked me a little. I Truly needed something new (see what I did there?) and fell upon this product and although I haven't had much time to assess yet, I'm sure there will be no issues and I can almost guarantee that I will never go back.....This company will be successful and I'm happy to be among one of the first customers for this product. Keep up the great work!!!