I had a difficult time with uploading… I had a difficult time with uploading the softare. I had to contact the support staff several times and was given the same answer, until I made my last plea with the caveat I will cancel the order and ask for my money back, then I got the direct link for download. All my attempts with the "direct download" would yield to PCloud download which I did in part and then stopped and made my last email for help, at which time I received the link I needed to upload the software.

Talking to Bryan.. Talking to Bryan... again. He says other people work for the company too, so I'll just have to take his word for it. Bryan has always been helpful and polite and my problems are always sorted quickly. This past tech support call was an expired license. I just needed to re-input my license key, but I was using the wrong key (the first key I has was problematic, and I forgot there was a second key). Bryan knew right away what the problem was and didn't scold me for idiocy... I appreciate that !! Catch you on the flip side Bryan :)

Eric was helpful in getting my issue… Eric was helpful in getting my issue corrected and was nice to deal with

Frustrated with this organization. I need to talk directly with a representative over the phone. My software is still not working on my iPad Pro. This has been over two weeks now & no response! Give me some respect & courtesy. You took my money & walked away. I think it’s time for me to publicize this as an indication of this company’s pitiful performance.

Easy transition from Microsoft to TrulyOffice I selected TO after reviewing the features, price, and reviews. I was not disappointed. TO replicates the Microsoft environment very well for documents and slides (haven't tried sheets yet). Getting up to speed is very quick. I like some aspects of TO user interface better than Microsoft. No contract to sign. And no ads. One problem I encountered was with email back to support. I never received any reply to my mails and when I called the support line, the person said they never received the mails.