I am comfortable with Trulyoffice… I am comfortable with Trulyoffice software, It is familiar and easy to use. Had trouble downloading (obviously Microsoft at work) customer service was quick and efficient,also HUMANS.

Was easy to transfer items over to email system Was easy to transfer items over to truly office ie. email especially. Minimal learning curve, mostly connections. Was able to get help from web site to figure it out.

Opening Word documents is cumbersome. Opening Word documents is cumbersome. 1-Open Trulyoffice 2-Open new document (even if I'm not needing it) 3-Then open a Word document. At least with MS Word all I had to do was click on it.

Easy to order, fast email support, but haven't used it yet. I have not yet had a chance to use the product, installing it this weekend. The purchasing of it was very quick and easy. I did not realize there a delay after my order until I received my license code and download link in an email. About an hour after I bought it. I suspect they wanted to validate my credit card fist. Their email support was very helpful in letting me know AND providing the license and download link even before their system emailed this info to me. Will check back in when I get to use it.

ZERO INSTRUCTIONS OR GUIDANCE I placed my order and received an invoice with the order number, that's all. There were no download instructions, no instructions at all. There is no means to download this to my computer - someone better figure this out quick and fix it for all potential customers or this company will fail before it really gets started.