Positive Experience The associate who took my call was attentive, and knowledgeable. He was able to answer my questions where I felt confidence to proceed with an order for home Internet service.

On 4-22-24 I called the number for… On 4-22-24 I called the number for Zochnet 877-866-7770 at12:58 PM to give them my new bankcard number to use for autopay and was connected to Ms Shadane and I told her I was trying give Zochnet my new Bank card number. She is trying to help me since phone line hangs up when pressing 4 so I pressed 3 to speak to someone. Hooked me up with Earthlink at $54.95 Here it is after 10 PM on 4-27-24 and still no service with EarthLink

Customer Service Very competent and professional, simplifying complex explanation on processing and comparison to other providers and services. ie; Fiber vs conventional.

I felt very pressured and I regret… I felt very pressured and I regret signing up with the service through Allconnect. Don't get me wrong, if you want a good lesson in a hard sale, the lady that helped me was very good at that. However, after reflecting on my experience, I wish I had thought about it more because I'm not certain that I got a good deal. There was a lot of pressure and quick talking that occurred while I was signing up, and it seemed that all she cared about was getting the deal closed. After the phone call, I felt more dumb and uncertain rather than confident about my decision. I'm still regretting my decision unfortunately. I think you can do a hard sale while making your client feel good about their decision. This was not my experience.

The customer service is outstanding willing to help go to all odds and to make sure you are taking care of thank you very much for your service Outstanding service very kind very helpful willing to go to all ours and willing to be your friend in this process of trying to buy a home taking their personal time to help appreciate all there help