she was very lovely on the phone and… she was very lovely on the phone and made sure to answer my questions honestly and was very helpful. she even made sure she was saying my name correctly(and she was which most people dont) so that was a very nice change from usual calls like this I've made with other companies. I think she deserves a raise because she called me back quickly and got everything taken care of within a few hours, even after telling me it could take a few hours up to 24 hours. I was happy to have the same person call me back and she even remembered things I had said to her. she is a wonderful face (voice) for your company and I'm very happy my first interaction was with her. she has made me excited that I made the right choice going with you.

Brandon was a pleasure to speak to. Brandon was a pleasure to speak to. Once I told him I knew what I was talking about, he treated me like I knew what I was talking about. Imagine that. Thanks Brandon!

RUDE Customer Service I never leave reviews unless I feel like it's well deserved. That being said... I called to inquire about getting services. In the middle of the conversation something told me to google their reviews. (Since I've never heard of this company.) I read so many BAD reviews after BAD review. We got to the part of getting my information. I told the gentleman I was at work and left my debit card in the car, I will call him later. To be honest I forgot all about calling him back as I kept reading more horrible reviews about terrible customer service. Kind of Ironic after today... The following morning, I received a call from the same gentleman. He wanted to finish adding services at my new address. I apologized and told him I went with Hughes net literally 10 minutes before he called. This man went off on me telling me I made a huge mistake. He could have offered me a better deal etc. So Rude!! He said I should have called him back like I said I would. He was treating me like I owned him this sale. Do yourself a favor and find another provider.

Positive Experience The associate who took my call was attentive, and knowledgeable. He was able to answer my questions where I felt confidence to proceed with an order for home Internet service.

Lying The person who sold me the subscription lied to me. I had to call back and it took forever but the girl that helped me said I would not be charged 99.95 for installation. If I am I will sue you. He also did not tell me about the 200 dollar early cancellation fee. His name was Raheem. Minenhle Mkhize helped me and sent me a new email stating the truth.