Got it done Easy site to understand. Purchase made easy.

Can not get a hold of anyone in… Can not get a hold of anyone in customer service for issuing refunds/returns. Buyer Beware.

Easy to get the SW Easy to get the SW, but most of all, the customer service provided through the chat bot was excellent. 3 out of the 4 persons I chatted with (Matt, Lee & Alexander) were excellent... provided service/answers above and beyond what I expected.

The value is there if you work for it Transaction went very smoothly. Download went smoothly. Install went smoothly. But licensing was denied by Microsoft which required time on chat. Then time on the phone with MS. It all worked out eventually but it seemed like to many steps and room for error. Would be better to solve this via chat in one step in house at PC Masters.

Outstanding Customer Service given to me I am not a computer person. When it comes to fixes and updates I need all the help I can get. I found this site to give the best, patient, kind, correct service as I tried to update from Windows 7 to Windows 10. Both customer service reps that helped me during my interaction with PC Masters were great. they are to be commended for the outstanding service they gave me. Jae and Kathleen were just wonderful in helping me understand and follow the steps to do this upgrade successfully. thank you so much! I am a customer for life now!