Outstanding Customer Service given to me I am not a computer person. When it comes to fixes and updates I need all the help I can get. I found this site to give the best, patient, kind, correct service as I tried to update from Windows 7 to Windows 10. Both customer service reps that helped me during my interaction with PC Masters were great. they are to be commended for the outstanding service they gave me. Jae and Kathleen were just wonderful in helping me understand and follow the steps to do this upgrade successfully. thank you so much! I am a customer for life now!

Customer service is second to none! Customer service is second to none! I had an error message upon install and Kathleen in customer service sent me a link that corrected the problem in less than two minutes.

The value is there if you work for it Transaction went very smoothly. Download went smoothly. Install went smoothly. But licensing was denied by Microsoft which required time on chat. Then time on the phone with MS. It all worked out eventually but it seemed like to many steps and room for error. Would be better to solve this via chat in one step in house at PC Masters.

Office 2021 Professional Plus … Purchased Office 2021 Professional Plus. During the activation process the Office install wizard said it had been activated the maximum # of times already so I called Pcmasters support line. Dan was super nice and had me on hold while he called Microsoft, had me up and running in 10 minutes! Thanks Dan!

Superb tech advice I needed help with my Windows 10 upgrade and Star gave excellent help. I'm no amateur when it comes to working on a PC, but I was having some minor issues. Star helped in such a way that didn't make me feel foolish or unskilled.