This is overall an excellent product This is overall an excellent product. It really works. However, some items that are used frequently are difficult to find in the menus. For example, unformatting citations is done often and it should be located up front as a large button that is easy to find. You seem to focus on correcting elements of the program that are rarely used and do not attend to usual operations challenges.

The interface is as clunky online as it… The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g., research rabbit, elicit, google scholar) I do not find it worthwhile to use endnote for these purposes.

I upgraded from several EN versions… I upgraded from several EN versions back. It was a little awkward to get used to EN21, but now that I have, I can appreciate some new features such as its remarkable ability to grab online PDFs without going through the usual hassles. There are a couple of older features that I miss, though: I used to be able to see a quick preview of a new reference in my chosen output format on-screen, without having to write it to an output file. (Maybe I just haven't figured out how to do that yet.) Also, on the Edit page the top toolbar is missing the Greek symbol conversion that used to be there. Also, it would be really helpful to give us a couple of highlight colors like yellow and red in that toolbar!

EndNote use in doctoral studies I am a doctoral student, and EndNote does everything I need to do as a reference manager. I use APA 7, and EndNote handles the citations and reference entries well. I find attaching a pdf copy of the article a useful feature.

Endnote is one of the most useful… Endnote is one of the most useful research tools I've ever used. I've been a user for more than a decade and am now successfully managing nearly 50,000 references on a variety of subjects. I've even converted many of my old graduate-school 5x8 cards to EN references. Love having all my notes fully searchable.