ENDNOTE is good but room for improvement exists. ENDNOTE can help organize thousands of references and conduct Boolean searches even within PDF files. The ability to FIND FULL TEXT works only about 50% of the time. There is no AI option to summarize content in one or more PDF files. CiteWhileYouWrite works ok with WORD, but annoying "bugs" exist.

New release (EndNote 21.0.1) has issues New release (EndNote 21.0.1) has obvious bug in author lists, listing an extra author in several styles I use. Used to work fine, now broken. A fix is supposedly in the works, but we're almost 3 months past release. A failure of your QC process.

Two of our recent papers Two of our recent papers, both with extensive references that were much easier to manipulate with EndNote. One paper has already been published in May of last year and another is currently in review. I would have dreaded keeping track of these references "by hand". George E. Davis, MD, FACP, FACG

The solidity of use The solidity of use! EN gives me confidence in my notes and references. Especially, that they will be where I can find them. EN is a vital part of my research. Here is an item on my wishlist: that typing in a new reference with a name and part of a title would generate websearch results and a list of citation choices. Other, programs offer that convenience but are not integrated as well into WORD, etc.

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.