Useful, but frustrating to deal with Clarivate. I find EndNote to be extremely useful, but the company seems to be getting greedy and is extremely unresponsive to user input. They capriciously take away features in new versions that were in older versions, like the ability to hide unused fields. Why would anyone take that away? Why can't I share certain libraries with other users, not just one library for everything? Etc. Etc.

The solidity of use The solidity of use! EN gives me confidence in my notes and references. Especially, that they will be where I can find them. EN is a vital part of my research. Here is an item on my wishlist: that typing in a new reference with a name and part of a title would generate websearch results and a list of citation choices. Other, programs offer that convenience but are not integrated as well into WORD, etc.

New release (EndNote 21.0.1) has issues New release (EndNote 21.0.1) has obvious bug in author lists, listing an extra author in several styles I use. Used to work fine, now broken. A fix is supposedly in the works, but we're almost 3 months past release. A failure of your QC process.

This is overall an excellent product This is overall an excellent product. It really works. However, some items that are used frequently are difficult to find in the menus. For example, unformatting citations is done often and it should be located up front as a large button that is easy to find. You seem to focus on correcting elements of the program that are rarely used and do not attend to usual operations challenges.

Handy software, but three glitches need fixing In recent versions of EndNote, I've encountered three glitches that need fixing. First, when I click "Find Reference Updates", I can Update All Fields and Update Empty Fields, but I can no longer Edit Reference. I can't copy & paste from the online information, and I can't type into my version of the reference. Second, and related, I used to be able to delete a section in my version of the reference and then hit "Update Empty Fields" and continue editing, but now the program closes the whole window. Third, if I'm searching for a reference, I used to be able to type in, say, an author's name, then hit the tab button to get to the next search field. Now, however, the tab button takes me out of the search windows and into the list of references, which is inconvenient. Thanks.