There's no replacement for EndNote when… There's no replacement for EndNote when you want to inventory useful articles, find them again, and then footnote your paper. I have trouble syncing across Macs and also the pdf annotater is a bit limited compared to earlier EndNote versions. EndNote also sometimes corrupts my pdf's so I need to keep duplicates in a separate file. All in all, though, I couldn't live without the app.

Outdated Error prone serviceable tool The interface is old and clunky—-and the importing of citations from the online database are just riddled with errors. End note has a tough time with Chicago and online citations—-treats internet like it is 1997. Please please please have a real researcher show you whats wrong.

Handy software, but three glitches need fixing In recent versions of EndNote, I've encountered three glitches that need fixing. First, when I click "Find Reference Updates", I can Update All Fields and Update Empty Fields, but I can no longer Edit Reference. I can't copy & paste from the online information, and I can't type into my version of the reference. Second, and related, I used to be able to delete a section in my version of the reference and then hit "Update Empty Fields" and continue editing, but now the program closes the whole window. Third, if I'm searching for a reference, I used to be able to type in, say, an author's name, then hit the tab button to get to the next search field. Now, however, the tab button takes me out of the search windows and into the list of references, which is inconvenient. Thanks.

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.

Improved but some features need to return Drag and drop of PDF files is a fantastic addition. Overall user interface is good, but would prefer to maintain the ability to open the reference details window as a separate pop-out window, one that is not confined to being along side the reference library window. Makes it tedious to edit text, and some functions (i.e., change case) are missing.