Endnote is one of the most useful… Endnote is one of the most useful research tools I've ever used. I've been a user for more than a decade and am now successfully managing nearly 50,000 references on a variety of subjects. I've even converted many of my old graduate-school 5x8 cards to EN references. Love having all my notes fully searchable.

Endnotes service rocks Your people are (and always have been) honest, accurate, sympathetic and helpful. They understand the panic of a writer on deadline whose software has just lost citations...... After 20 versions, I'm probably more understanding than some users, but you all rock.

Outdated Error prone serviceable tool The interface is old and clunky—-and the importing of citations from the online database are just riddled with errors. End note has a tough time with Chicago and online citations—-treats internet like it is 1997. Please please please have a real researcher show you whats wrong.

Useful, but frustrating to deal with Clarivate. I find EndNote to be extremely useful, but the company seems to be getting greedy and is extremely unresponsive to user input. They capriciously take away features in new versions that were in older versions, like the ability to hide unused fields. Why would anyone take that away? Why can't I share certain libraries with other users, not just one library for everything? Etc. Etc.

New release (EndNote 21.0.1) has issues New release (EndNote 21.0.1) has obvious bug in author lists, listing an extra author in several styles I use. Used to work fine, now broken. A fix is supposedly in the works, but we're almost 3 months past release. A failure of your QC process.