Fair and quick claim settlement Very responsive claim settlement. All digital and easy to submit supporting documents.

Total scam You'd think a visit slip from Patient First with my name dated two days before the race showing X-rays were taken, pain medication, foot pain, giving a medical foot boot, and instructions to follow up with an orthopedist would implicitly mean "maybe don't run six miles in the race on Saturday". But because I didn't think to ask for an official doctor's note, the claim is denied. It's not worth it to go back for that now, so these scammers got a few extra dollars from me.

This company is a complete scam This company is a complete scam, do not purchase the protection insurance. It only covers certain unexpected events, so if you don't fall under their guidelines, you are completely screwed. They're just like any other insurance company, THEY DON'T PAY, PERIOD! DO NOT waste the extra $20-$30 per ticket these grifters offer you to replace your ticket price in case of unforseen circumstances. They're only there to fleece you out of an extra $100.

Quick refund - Thanks! I bought tickets to Great America in Santa Clara, CA for my friends birthday to celebrate. However, she got sick and so we had to postpone the celebration. Fanshield asked for a doctor’s note proving that my friend was indeed sick. I provided the note this morning via email at 9:11AM and received my money via Venmo at 10:32AM!! If that’s not good customer service, I don’t know what is!

Easy and quick! Website/form made it easy to navigate and upload documents. Refund process and receipt of funds was incredibly quick. I will absolutely use this insurance again.