This company is a complete scam This company is a complete scam, do not purchase the protection insurance. It only covers certain unexpected events, so if you don't fall under their guidelines, you are completely screwed. They're just like any other insurance company, THEY DON'T PAY, PERIOD! DO NOT waste the extra $20-$30 per ticket these grifters offer you to replace your ticket price in case of unforseen circumstances. They're only there to fleece you out of an extra $100.

Thank you Fanshield! I was initially pretty upset with this company after I was turned down for my refund due to weather conditions but after further review with the company they refunded me for my trip. Thank you Fanshield I will be using your services in the future! Advice for anyone using this service: make sure you have proper documentation or else you probably won’t get a refund.

Fell ill before concert Fell ill before concert. Simple to use claim process and extremely fast reimbursement - very pleased overall

I protected my hotel stay with…FanShield protection policy I protected my hotel stay with fanshield for an upcoming trip from Texas to Arkansas. The day before and during my travel day, the Texas weather map alerted me of severe thunderstorms, tornado watches and flooding on those days. Under the agreement with FanShield, this policy covered adverse weather that is covered within our agreement. When I contacted them, they wanted proof of road closures, flooding, which I sent in per the route we were going to travel getting to our destination. ALL of the applicable weather maps, weather warnings, even a mapquest image of the route was sent per their request. It wasn't good enough. Suggesting that we start our journey in these warning weather conditions and chance not getting caught in the severe storms all around us, which is ludicrous. Texas storms are unpredictable and my weather radar alerted me about the cautions. BUYER BEWARE. This seems like a scam and logic did not factor into their decision not to honor their agreement with my coverage I purchased.

No issues or complaints with Fanshield…pleasantly surprised! … I had a very positive experience with Fanshield and have zero complaints about my service and refund! I had purchased tickets months ago for a group of 5 at a cost of over $600 and added the Fanshield protection that was offered at the time. Unfortunately something DID come up where we had to cancel all of our travel plans and going to the event. I filed my claim on a Wednesday and submitted my supporting documentation (that they very clearly outlined) along with it. I received a reply almost immediately that I needed one other document, so I submitted the additional piece the same day. I received confirmation that it was being reviewed and I’d hear back within 5 days. The following day (Thursday) I received an email that my claim was reviewed and I would be getting my full refund! Fanshield indicated I would get another email and who it would be from (another company) and the steps would be outlined in that email on how to get my money. The email arrived immediately with three options on how to get my money. I chose Venmo and I had my account credited within minutes. I was shocked and pleasantly surprised how smoothly and easily the process was for my refund. I had zero issues and zero complaints with the service.