Quick refund - Thanks! I bought tickets to Great America in Santa Clara, CA for my friends birthday to celebrate. However, she got sick and so we had to postpone the celebration. Fanshield asked for a doctor’s note proving that my friend was indeed sick. I provided the note this morning via email at 9:11AM and received my money via Venmo at 10:32AM!! If that’s not good customer service, I don’t know what is!

This company is a complete scam This company is a complete scam, do not purchase the protection insurance. It only covers certain unexpected events, so if you don't fall under their guidelines, you are completely screwed. They're just like any other insurance company, THEY DON'T PAY, PERIOD! DO NOT waste the extra $20-$30 per ticket these grifters offer you to replace your ticket price in case of unforseen circumstances. They're only there to fleece you out of an extra $100.

SCAM!! UPDATE: After leaving negative reviews and filing a complaint with BBB the company is working with me to resolve the issue. SCAM!!! Only pays in “specific” situations, as if life is that predictable! DO NOT PAY FOR THIS IT IS NOT WORTH IT!!!

great coverage I always end up buying insurance on things and never needing them. This wasn't the case recently as I neared my event and was unable to attend for personal health issues, I was able to get coverage on my tickets.

FAST turn around time for my claim… FAST turn around time for my claim refund!! I started the claim on a Thursday, but didn’t have all the necessary documentation yet because it was for a funeral out of town. So Monday I started a new claim because I couldn’t figure out how to find my old one. I submitted all my documents, which is extremely easy and explained well. Within 24 hours my claim was approved and i received an email with instructions on how to process my payment. It was extremely easy and I had the funds in my PayPal account within minutes! (They offer a few ways to accept the funds). This is the 2nd time I’ve had to use Fanshield. The last time was just as streamlined. I’m so thankful to be able to trust a company in this day and age when so many places let us down. Thank you Protecht/Fansheild for not making a bad/sad and costly situation any worse, but actually helping.