Fell ill before concert Fell ill before concert. Simple to use claim process and extremely fast reimbursement - very pleased overall

Great and fast service Great and fast service. Friendly online process.

Easy and quick! Website/form made it easy to navigate and upload documents. Refund process and receipt of funds was incredibly quick. I will absolutely use this insurance again.

No issues or complaints with Fanshield…pleasantly surprised! … I had a very positive experience with Fanshield and have zero complaints about my service and refund! I had purchased tickets months ago for a group of 5 at a cost of over $600 and added the Fanshield protection that was offered at the time. Unfortunately something DID come up where we had to cancel all of our travel plans and going to the event. I filed my claim on a Wednesday and submitted my supporting documentation (that they very clearly outlined) along with it. I received a reply almost immediately that I needed one other document, so I submitted the additional piece the same day. I received confirmation that it was being reviewed and I’d hear back within 5 days. The following day (Thursday) I received an email that my claim was reviewed and I would be getting my full refund! Fanshield indicated I would get another email and who it would be from (another company) and the steps would be outlined in that email on how to get my money. The email arrived immediately with three options on how to get my money. I chose Venmo and I had my account credited within minutes. I was shocked and pleasantly surprised how smoothly and easily the process was for my refund. I had zero issues and zero complaints with the service.

wonderful service In few words, I didn't expect to get a fast response on my favor and mostly the confirmation that I will receive way I paid, back. I just wanted to try with no hope. I had in mind that that that payment was definitively lost and as a matter of fact, I not wanted even to try. Thanks again. Be sure I will contact Fanshiled if will happen again.