Grateful I am very glad I purchased this plan when I bought some very expensive tickets. I ended up getting severly ill and had to cancel an entire trip. I was able to get reimbursed and I was grateful. Keeping track of documentation is critical though it is very well explained when you sign up. Just follow the instructions.

Madam/Sir Madam/Sir, Our experience with FanShield was greatly enhanced by Natasha P. in Customer Support. She was professional and very helpful. She helped me file my request and when I "snail mailed" the requested documents she tracked them down and submitted them. Because, in part, of her diligence we received a full refund as requested. My husband and I are very grateful. Ellen Marie Rose

The refund was quick and process simple… The refund was quick and process simple .

Wil not honor the ticket protection 4/2024 Wil not honor the ticket protection!!. But they make excuses to not refund. And have so many hoops to jump through and they seemed to find anything or reason NOT to refund. So not a good idea to signup for them. Waste of money. File complaints with fed trade commission, BBB, and the insurance licenses dept(18828928 California lic fanshield number) their headquarters state.. Guys the more you file with the higher depts, someone will look into there business practices. They will change ( run away) there names change or move out of the state.. customers u have the power to stop scams. Spread the word all over the facebook, every internet site. People should not be scammed by fanshield,protecht inc. etc.. We the people!

FAST turn around time for my claim… FAST turn around time for my claim refund!! I started the claim on a Thursday, but didn’t have all the necessary documentation yet because it was for a funeral out of town. So Monday I started a new claim because I couldn’t figure out how to find my old one. I submitted all my documents, which is extremely easy and explained well. Within 24 hours my claim was approved and i received an email with instructions on how to process my payment. It was extremely easy and I had the funds in my PayPal account within minutes! (They offer a few ways to accept the funds). This is the 2nd time I’ve had to use Fanshield. The last time was just as streamlined. I’m so thankful to be able to trust a company in this day and age when so many places let us down. Thank you Protecht/Fansheild for not making a bad/sad and costly situation any worse, but actually helping.