This company is a complete scam This company is a complete scam, do not purchase the protection insurance. It only covers certain unexpected events, so if you don't fall under their guidelines, you are completely screwed. They're just like any other insurance company, THEY DON'T PAY, PERIOD! DO NOT waste the extra $20-$30 per ticket these grifters offer you to replace your ticket price in case of unforseen circumstances. They're only there to fleece you out of an extra $100.

Madam/Sir Madam/Sir, Our experience with FanShield was greatly enhanced by Natasha P. in Customer Support. She was professional and very helpful. She helped me file my request and when I "snail mailed" the requested documents she tracked them down and submitted them. Because, in part, of her diligence we received a full refund as requested. My husband and I are very grateful. Ellen Marie Rose

Total scam You'd think a visit slip from Patient First with my name dated two days before the race showing X-rays were taken, pain medication, foot pain, giving a medical foot boot, and instructions to follow up with an orthopedist would implicitly mean "maybe don't run six miles in the race on Saturday". But because I didn't think to ask for an official doctor's note, the claim is denied. It's not worth it to go back for that now, so these scammers got a few extra dollars from me.

Fair and quick claim settlement Very responsive claim settlement. All digital and easy to submit supporting documents.

Great and fast service Great and fast service. Friendly online process.