This company is a complete scam This company is a complete scam, do not purchase the protection insurance. It only covers certain unexpected events, so if you don't fall under their guidelines, you are completely screwed. They're just like any other insurance company, THEY DON'T PAY, PERIOD! DO NOT waste the extra $20-$30 per ticket these grifters offer you to replace your ticket price in case of unforseen circumstances. They're only there to fleece you out of an extra $100.

Grateful I am very glad I purchased this plan when I bought some very expensive tickets. I ended up getting severly ill and had to cancel an entire trip. I was able to get reimbursed and I was grateful. Keeping track of documentation is critical though it is very well explained when you sign up. Just follow the instructions.

Madam/Sir Madam/Sir, Our experience with FanShield was greatly enhanced by Natasha P. in Customer Support. She was professional and very helpful. She helped me file my request and when I "snail mailed" the requested documents she tracked them down and submitted them. Because, in part, of her diligence we received a full refund as requested. My husband and I are very grateful. Ellen Marie Rose

It was an incredibly easy and quick… It was an incredibly easy and quick process. I was not expecting it to be so convenient, but it was truly such a smooth process. Thank you

Fell ill before concert Fell ill before concert. Simple to use claim process and extremely fast reimbursement - very pleased overall