E Marie Rose
GBMadam/Sir Madam/Sir, Our experience with FanShield was greatly enhanced by Natasha P. in Customer Support. She was professional and very helpful. She helped me file my request and when I "snail mailed" the requested documents she tracked them down and submitted them. Because, in part, of her diligence we received a full refund as requested. My husband and I are very grateful. Ellen Marie Rose
Ashley Young
GBQuick refund - Thanks! I bought tickets to Great America in Santa Clara, CA for my friends birthday to celebrate. However, she got sick and so we had to postpone the celebration. Fanshield asked for a doctor’s note proving that my friend was indeed sick. I provided the note this morning via email at 9:11AM and received my money via Venmo at 10:32AM!! If that’s not good customer service, I don’t know what is!
Kevin Cameron
CAFair and quick claim settlement Very responsive claim settlement. All digital and easy to submit supporting documents.
SP
GBFell ill before concert Fell ill before concert. Simple to use claim process and extremely fast reimbursement - very pleased overall
Nicolas Acquavella
AWwonderful service In few words, I didn't expect to get a fast response on my favor and mostly the confirmation that I will receive way I paid, back. I just wanted to try with no hope. I had in mind that that that payment was definitively lost and as a matter of fact, I not wanted even to try. Thanks again. Be sure I will contact Fanshiled if will happen again.