Quick refund - Thanks! I bought tickets to Great America in Santa Clara, CA for my friends birthday to celebrate. However, she got sick and so we had to postpone the celebration. Fanshield asked for a doctor’s note proving that my friend was indeed sick. I provided the note this morning via email at 9:11AM and received my money via Venmo at 10:32AM!! If that’s not good customer service, I don’t know what is!

I protected my hotel stay with…FanShield protection policy I protected my hotel stay with fanshield for an upcoming trip from Texas to Arkansas. The day before and during my travel day, the Texas weather map alerted me of severe thunderstorms, tornado watches and flooding on those days. Under the agreement with FanShield, this policy covered adverse weather that is covered within our agreement. When I contacted them, they wanted proof of road closures, flooding, which I sent in per the route we were going to travel getting to our destination. ALL of the applicable weather maps, weather warnings, even a mapquest image of the route was sent per their request. It wasn't good enough. Suggesting that we start our journey in these warning weather conditions and chance not getting caught in the severe storms all around us, which is ludicrous. Texas storms are unpredictable and my weather radar alerted me about the cautions. BUYER BEWARE. This seems like a scam and logic did not factor into their decision not to honor their agreement with my coverage I purchased.

Thank you Fanshield! I was initially pretty upset with this company after I was turned down for my refund due to weather conditions but after further review with the company they refunded me for my trip. Thank you Fanshield I will be using your services in the future! Advice for anyone using this service: make sure you have proper documentation or else you probably won’t get a refund.

Great and fast service Great and fast service. Friendly online process.

SCAM!! UPDATE: After leaving negative reviews and filing a complaint with BBB the company is working with me to resolve the issue. SCAM!!! Only pays in “specific” situations, as if life is that predictable! DO NOT PAY FOR THIS IT IS NOT WORTH IT!!!