No issues or complaints with Fanshield…pleasantly surprised! … I had a very positive experience with Fanshield and have zero complaints about my service and refund! I had purchased tickets months ago for a group of 5 at a cost of over $600 and added the Fanshield protection that was offered at the time. Unfortunately something DID come up where we had to cancel all of our travel plans and going to the event. I filed my claim on a Wednesday and submitted my supporting documentation (that they very clearly outlined) along with it. I received a reply almost immediately that I needed one other document, so I submitted the additional piece the same day. I received confirmation that it was being reviewed and I’d hear back within 5 days. The following day (Thursday) I received an email that my claim was reviewed and I would be getting my full refund! Fanshield indicated I would get another email and who it would be from (another company) and the steps would be outlined in that email on how to get my money. The email arrived immediately with three options on how to get my money. I chose Venmo and I had my account credited within minutes. I was shocked and pleasantly surprised how smoothly and easily the process was for my refund. I had zero issues and zero complaints with the service.

Madam/Sir Madam/Sir, Our experience with FanShield was greatly enhanced by Natasha P. in Customer Support. She was professional and very helpful. She helped me file my request and when I "snail mailed" the requested documents she tracked them down and submitted them. Because, in part, of her diligence we received a full refund as requested. My husband and I are very grateful. Ellen Marie Rose

FAST turn around time for my claim… FAST turn around time for my claim refund!! I started the claim on a Thursday, but didn’t have all the necessary documentation yet because it was for a funeral out of town. So Monday I started a new claim because I couldn’t figure out how to find my old one. I submitted all my documents, which is extremely easy and explained well. Within 24 hours my claim was approved and i received an email with instructions on how to process my payment. It was extremely easy and I had the funds in my PayPal account within minutes! (They offer a few ways to accept the funds). This is the 2nd time I’ve had to use Fanshield. The last time was just as streamlined. I’m so thankful to be able to trust a company in this day and age when so many places let us down. Thank you Protecht/Fansheild for not making a bad/sad and costly situation any worse, but actually helping.

Total scam You'd think a visit slip from Patient First with my name dated two days before the race showing X-rays were taken, pain medication, foot pain, giving a medical foot boot, and instructions to follow up with an orthopedist would implicitly mean "maybe don't run six miles in the race on Saturday". But because I didn't think to ask for an official doctor's note, the claim is denied. It's not worth it to go back for that now, so these scammers got a few extra dollars from me.

I protected my hotel stay with…FanShield protection policy I protected my hotel stay with fanshield for an upcoming trip from Texas to Arkansas. The day before and during my travel day, the Texas weather map alerted me of severe thunderstorms, tornado watches and flooding on those days. Under the agreement with FanShield, this policy covered adverse weather that is covered within our agreement. When I contacted them, they wanted proof of road closures, flooding, which I sent in per the route we were going to travel getting to our destination. ALL of the applicable weather maps, weather warnings, even a mapquest image of the route was sent per their request. It wasn't good enough. Suggesting that we start our journey in these warning weather conditions and chance not getting caught in the severe storms all around us, which is ludicrous. Texas storms are unpredictable and my weather radar alerted me about the cautions. BUYER BEWARE. This seems like a scam and logic did not factor into their decision not to honor their agreement with my coverage I purchased.