Pete Lowes
GBconstant issues constant issues. they offered me UK landlines and mobiles when i contacted them... and failed to actually give the minutes to me. I've been on with their appalling customer service team - who 'don't take calls' even though I've spoken on the phone with them before. It's been 5 weeks now and still no fix, and they point blank refuse to refund any money once it's paid. Avoid them.
Erin Allen
GBBest customer service ever! No matter what the issue is, their customer service is always great! Our whole team speaks highly of how quickly JC responds and gets right to the issue. They even reached out the next day to check in, just to make sure things were running smoothly again. Will always recommend this application to anyone I know who needs phone integration with their business!
Charles Tressler
GBTheir support is fantastic! Their support is fantastic! Yes, it is all by chat, but you get real people who are knowledgeable and very pleasant. The system works very well. It is fairly intuitive once you get oriented. Calls are recorded and there is contact management with notes. My only knock is that you need to upgrade plans to get integration with your CRM. As a single user, that means I pay for a minimum of 2 seats. If they just had the option of one user integrations, that would be ideal. I would even pay an add-on $10/month for that feature.
Alex Cooney
ZAHad a great experience with their… Had a great experience with their support, sorted the issue for me and were very responsive. Thanks for your help Roshni.
Syd
GBAlmeen deserves a 5* but I've given 4… Almeen deserves a 5* but I've given 4 because my experience with another customer service representative was really poor. My card had expired and I hadn't used the service in maybe half a year. When I went back to reactivate it, I was told to pay the half a year when the number had been deactivated. It did not make any sense to pay for a service I had not received, especially when I was only tied into a rolling monthly contract. For the period the number had been deactivated, I shouldn't be charged. Anyone the first person I spoke to was awful so I put in a cancellation request and he also didn't seem bothered by that. I received an email from Almeen who looked into the issues and resolved everything and I've decided to stay with them for now. He was very receptive to reaching a solution!