JustCall.io

2711 Centerville Road, 19808, Wilmington, United States
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3.70
Based on 20 Reviews

5

60.00%

4

10.00%

3

0.00%

2

0.00%

1

30.00%
About JustCall.io

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly via Voice, SMS, & WhatsApp. Using JustCall, you can automate your workflows and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Sign up and get a 14-day free trial. JustCall offers a robust set of features designed to streamline your communication and enhance productivity. With JustCall, you can seamlessly manage inbound and outbound calls, send and receive SMS and MMS messages, and take advantage of a variety of sales dialer options, including auto, predictive, and power dialers. Boost your efficiency with SMS workflows and bots, create multi-level interactive voice response (IVR) systems, and receive real-time assistance for your agents. The platform also includes AI-powered SMS Copilot, coaching, sentiment analysis, and call scoring to improve your customer interactions. Keep a close eye on performance with live call monitoring and ensure smooth call distribution with automatic call distribution (ACD). Plus, JustCall offers extensive CRM integrations and provides business phone numbers in over 70 countries to support your global communication needs.

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Syd
GB

Almeen deserves a 5* but I've given 4… Almeen deserves a 5* but I've given 4 because my experience with another customer service representative was really poor. My card had expired and I hadn't used the service in maybe half a year. When I went back to reactivate it, I was told to pay the half a year when the number had been deactivated. It did not make any sense to pay for a service I had not received, especially when I was only tied into a rolling monthly contract. For the period the number had been deactivated, I shouldn't be charged. Anyone the first person I spoke to was awful so I put in a cancellation request and he also didn't seem bothered by that. I received an email from Almeen who looked into the issues and resolved everything and I've decided to stay with them for now. He was very receptive to reaching a solution!

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Alex Cooney
ZA

Had a great experience with their… Had a great experience with their support, sorted the issue for me and were very responsive. Thanks for your help Roshni.

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Chris Bash
GB

They do not have customer service They do not have customer service. They don't have a number to call. If you have issues, and we have had a few, it's impossible to get them handled quickly. I've told them this multiple times to improve customer service, they don't want to.

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Bobby Roa
PH

Great support as always!! As always, Justcall support is ever ready to assist and help with issues. They respond promptly and I have had no issues as far as support goes.

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Paul Holden
GB

Working with the JustCall.io support team, I know they will resolve any question I might have. Working with the JustCall.io support staff is always a pleasure. They are very prompt in trying to address any question that I might have and when they cannot address my question, they pull in the right support team who can. They communicate promptly as well.

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