Charles Tressler
GBTheir support is fantastic! Their support is fantastic! Yes, it is all by chat, but you get real people who are knowledgeable and very pleasant. The system works very well. It is fairly intuitive once you get oriented. Calls are recorded and there is contact management with notes. My only knock is that you need to upgrade plans to get integration with your CRM. As a single user, that means I pay for a minimum of 2 seats. If they just had the option of one user integrations, that would be ideal. I would even pay an add-on $10/month for that feature.
Chris Bash
GBThey do not have customer service They do not have customer service. They don't have a number to call. If you have issues, and we have had a few, it's impossible to get them handled quickly. I've told them this multiple times to improve customer service, they don't want to.
Syd
GBAlmeen deserves a 5* but I've given 4… Almeen deserves a 5* but I've given 4 because my experience with another customer service representative was really poor. My card had expired and I hadn't used the service in maybe half a year. When I went back to reactivate it, I was told to pay the half a year when the number had been deactivated. It did not make any sense to pay for a service I had not received, especially when I was only tied into a rolling monthly contract. For the period the number had been deactivated, I shouldn't be charged. Anyone the first person I spoke to was awful so I put in a cancellation request and he also didn't seem bothered by that. I received an email from Almeen who looked into the issues and resolved everything and I've decided to stay with them for now. He was very receptive to reaching a solution!
Eric Bloom
GBHad a few questions and a bit of a… Had a few questions and a bit of a scare - it was all taken care of quickly. Regardless of how much or little I know about JustCall - I have been able to get concise and accurate help everytime
Luis R
GBEfficiently helpful!!! Kriti and all the JustCall team exceed all expectations. They were patient, supportive, polite and efficient; they communicated timely and provided outstanding customer service. Thank you!!!