Working with the JustCall.io support team, I know they will resolve any question I might have. Working with the JustCall.io support staff is always a pleasure. They are very prompt in trying to address any question that I might have and when they cannot address my question, they pull in the right support team who can. They communicate promptly as well.

Great customer support by Viren Great customer support by Viren! I was very pleasantly supprised by the customer support over all; but Viren was exceptionally knowledgable and personable and helped me with a whole range of questions. Support was also very helpful and knowledgeable with the API - which was a pleasant surprise.

Sales Dialer changes number country prefix Their feature Sales Dialer has a technical problem where it changes the country code of numbers if the numbers have a certain length. Customer support does not help me and does not solve the problem. Dear Team of Justcall, thank you for your response. However: Where is this mysterious option do prevent the system from automatically adding a +1 to the number? Thank you in advance. Also I was talking to customer support for days while they always ensured "no, your system is not calling an american number". I already suspected this and customer service ridiculed me for this.

If I could give 0 stars I would If I could give 0 stars I would! They are absolutely awful We wanted to integrate with salesforce and the integration disconnected and broke all the time We would then have to get in touch with their 'support' which is next to useless. They never want to get on a call or provide actual support to get you to the best solution. I then wanted to port my number to another provider and they disconnected my number on the wrong date so I was left with no business number for nearly a week No offer of a refund or compensation for this. I guess the response will be for me to contact their help@ email - there is no point in bothering. Avoid at all costs.

Almeen deserves a 5* but I've given 4… Almeen deserves a 5* but I've given 4 because my experience with another customer service representative was really poor. My card had expired and I hadn't used the service in maybe half a year. When I went back to reactivate it, I was told to pay the half a year when the number had been deactivated. It did not make any sense to pay for a service I had not received, especially when I was only tied into a rolling monthly contract. For the period the number had been deactivated, I shouldn't be charged. Anyone the first person I spoke to was awful so I put in a cancellation request and he also didn't seem bothered by that. I received an email from Almeen who looked into the issues and resolved everything and I've decided to stay with them for now. He was very receptive to reaching a solution!