Syd
GBAlmeen deserves a 5* but I've given 4… Almeen deserves a 5* but I've given 4 because my experience with another customer service representative was really poor. My card had expired and I hadn't used the service in maybe half a year. When I went back to reactivate it, I was told to pay the half a year when the number had been deactivated. It did not make any sense to pay for a service I had not received, especially when I was only tied into a rolling monthly contract. For the period the number had been deactivated, I shouldn't be charged. Anyone the first person I spoke to was awful so I put in a cancellation request and he also didn't seem bothered by that. I received an email from Almeen who looked into the issues and resolved everything and I've decided to stay with them for now. He was very receptive to reaching a solution!
Bobby Roa
PHGreat support as always!! As always, Justcall support is ever ready to assist and help with issues. They respond promptly and I have had no issues as far as support goes.
Eric Bloom
GBHad a few questions and a bit of a… Had a few questions and a bit of a scare - it was all taken care of quickly. Regardless of how much or little I know about JustCall - I have been able to get concise and accurate help everytime
Kadir
GBAVOID!! Extremely poor customer service Extremely poor customer service, they take ages to respond to simple tickets. Theres no one to speak to over the phone and when trying to escalate a problem theres a massive disconnect between the individuals taking your ticket and the developers on the backend. Information is not relayed well between the teams and the time to deal with minor issues is unsatisfactory. Not good for a business which is scaling rapidly. If you cancel your subscription they also block you from many feature’s immediately even though you have paid for the months use
Chris Bash
GBThey do not have customer service They do not have customer service. They don't have a number to call. If you have issues, and we have had a few, it's impossible to get them handled quickly. I've told them this multiple times to improve customer service, they don't want to.