Charles Gore
GBUnable to give 0 stars During the period I had AIP my bank account was tampered with. My Wife caught that and had it corrected thru our bank. Additionally during the period I had AIP, our company provided wellness program was hacked and our personal info including our SSIs were compromised. Yet every month AIP reported all was good. I made it a point to cancel this worthless service.
Rebecca
GBGrateful for AllState I was very stressed out with the notification that my ssn was used to attempt to open up a bank account in Georgia. The Allstate agent was able to guide me through all of the steps and I felt supported the entire time. I am grateful that he was knowledgeable and prompt with all of the tasks that he did to take care of the problem.
Susan Budziszewski
GBThe rep was very knowledgeable and… The rep was very knowledgeable and patient. He sent me written instructions to follow, and stayed on the line with me while I completed the freezing of my credit reports on 4 different sites. We did a 3-way call with a rep from Bank of America to find out exactly what had been attempted using my information, and confirmed that the offender was unable to complete setting up a checking account. I felt much better about having been targeted after working with the rep. I wish that I remembered hiw name to give him some personal kudos!
MLG
GBText messages do NOT get successfully… Text messages do NOT get successfully sent to Canadian phone numbers when individuals are out of country. We are snowbirds but the app does not allow us to put a “1” in front of our phone number. When the alternative method of sending the security code via email is used once the code is entered it immediately asks you to send the code send via text message….so needless to say it just becomes an unsuccessful frustrating experience!
Shannon Peabody
GBThank you to Allstate Identity Protection Ms. Ana was an asset in my identity theft case. She was kind, empathic and professional when working with me and the company who made the incorrect derogatory filing to my credit reports. She called me several times to check the status and, it was with her assistance and recommendations for escalation the issue was quickly resolved. I plan to share this experience with my company who offers this program to its employees.