RV
GBExcellent customer service and knowledgeable. Excellent customer service and extremely knowledgeable and efficient resolving my case.
B. Bradford
INIrony Ironically, Allstate Identity protection regularly sends me emails about identity security that are intended for someone else. There doesn’t seem to be any mechanism to correct this. To me, this is a just a minor annoyance but their client probably wouldn’t like that they’re sending her information to strangers.
Lindsay M
GBJordan was incredible Jordan was incredible and put me at ease. He helped me through each step of the process of shutting down any attempts to use my identity and followed up on any open cases. He called credit card companies and AT&T with me to help get things sorted out and figure out next steps. I am so grateful I had him helping me through this -- he helped me avoid a nervous breakdown!
Harvey
CAI certainly hope the protection plan is… I certainly hope the protection plan is better than your communication. 5 weeks after review I get a canned response. I have serious doubts about the company I picked for my protection. It seems like a startup program that doesn’t know what it is doing.
Shannon Peabody
GBThank you to Allstate Identity Protection Ms. Ana was an asset in my identity theft case. She was kind, empathic and professional when working with me and the company who made the incorrect derogatory filing to my credit reports. She called me several times to check the status and, it was with her assistance and recommendations for escalation the issue was quickly resolved. I plan to share this experience with my company who offers this program to its employees.