
Burgess Shale - customer
CACompany Policy Unfair to Loyal Customers I had to buy a new computer and then install Nitro Pro 12 on it, but I was not allowed to register and activate the software. Instead I was given the only option to upgrade to the most recent version although it offered me no benefit to do so. This is the only software that I was not able to install on my new computer and it clearly distinguishes Nitro from the others as being motivated by greed. It clearly demonstrate they do not place their customers above profit. Loyalty works both ways.

DONELA STEINER
GBi keep getting mixed messages i keep getting mixed messages, did the trial, purchased, downloaded, uninstalled, downloaded again. Logged in each time and it keeps telling me I need a SN when support told me I didn't for this version...keep getting auto-support. I need to use this to get my work done. help

Mango A
BBNon Existent Customer Service Tried to move my 2-year old Nitro Pro license to my new laptop. Deactivated the old license but cannot re-activate it on the new computer. Customer Service is TOTALLY NON EXISTENT! On the website they send you from one page to the next without the possibility of contacting them. You have to insert your license number which they claim is not valid. A polite message posted on their community forum is deleted by the moderator. It seems to me they do not want to honour Nitro Pro licenses and want you to buy a new license. Will use an alternative, never again Nitro!

A. Johnson
GBNitro Pro is extremely user-friendly Nitro Pro is extremely user-friendly. Not only is it easy to make corrections on PDFs but it's ability to interact with Microsoft Outlook makes memorializing emails on the fly one of its best features.

customer
GBUnanswered Questions... Unanswered Questions.... I had to purchase a new computer and could not move my license. I tried to use the help, or should I say unhelpful link, that just kept running me in circles. Ultimately, I gave up and bought another license, only to end up with the same issues I had to begin with related to the program having to restart each time I opened a new document.