Great product and value Great product and value. Overall RentRedi provides a very automated solution for property management, rent payments, and tenant communication at a fraction of the cost of alternatives. Having the features available without other required add-ons (accounting, etc.) keeps this product above the rest for us.

Always Issues with the Payment Processor Once again this year, I'm having difficulty with the payment processor providing 1099's correctly. The RentRedi agents haven't been very helpful in resolving the issue. They continue to suggest I send a new W-9, which isn't going to push Propay into doing anything. Last year it took 4 months to resolve the issue, and so far after 2 weeks, no resolution in sight.

WORST APP I'VE EVER USED!!!! My landlord started using rentredi around September of 2023. Everything went smoothly until March of 2024. Our rent would not go through with auto pay no matter how many times we tried (even after going through "Leomen" on chat - which I learned is EVERYBODY'S name on their chat). I submitted March's rent by direct transfer from my bank to my landlord's bank. I kept getting emails all through March telling me my rent was late from rentredi. I told my landlord and she was able to fix it on her end. I am STILL unable to set up auto pay because NOW rentredi says I owe $245.11 (for what, I don't know) and until that's paid, I can't use auto pay. MY LANDLORD DOES NOT CHARGE LATE FEES, so what is the extra $245.11 on my rent tab? What is it for if my landlord doesn't charge late fees? It's not utilities because that's paid through another account. I'm guessing rentredi charges late fees behind the landlord's back??? Are there hidden fees that consumers are unaware of??? Is rentredi scamming people??? And their chat button is a JOKE. Don't use them unless you got all day to sit around and WAIT for them to decide to respond and then end the conversation when THEY'RE done (problem NEVER getting solved). This is the WORST app by far that I've EVER encountered and I've encountered a few shady apps. I would not recommend rentredi to ANYONE and I'm about to talk my landlord into finding a BETTER landlord/tenant friendly app besides this garbage app.

We love the app We love the app! We have cancelled our property management agreement, the app allows us to effectively and efficiently self manage our properties. It also saves us $14,000+ per year in management fees. The tenants love the ease of using the app as well. The cost is affordable for small business . It has been a win, win for everyone!

This app and website are NOT seamless This app and website are NOT seamless. They do not have a "readily available" support line. They advertise they'll respond through chat faster but even then it has taken hours and sometimes more than 24 hours for them to respond to me and once she never did respond back on chat after I submitted the screenshot of the issue I was having which they did not fix! You can only reach a live agent when you call in if you click on "sales" otherwise you have to leave a message for them to call you back. On at least 2 occasions no one ever called me back. I recently called in because it showed on their site my deposit from my tenant going to someone else's account so the "sales" rep pushed me through to the "support" line where I had to leave a message. Still haven't had a return call. They should take support call-ins more seriously than they do sales call-ins because these are their current users that are making them money!!! It takes at least 7-10 days for you to get your deposit even though they advertise it sooner. Also there is way too much clicking needed and unnecessary time needed you will have to spend just inputting a renter's information or that they made a payment. I did not find this company's website or app to be very helpful and I have only 10 properties to list. One thing I did like and one of the only reasons I chose to use this company was because they offered an option to add a team member so I can have someone help me manage this. However, you cannot even see your team member's information on your profile once they sign up, you can only change their permissions from yours which is ridiculous because you should be able to communicate with them through the app or website but that's not an option either. I will probably be going with another company. Just too many issues! Also I signed up for a monthly rate of just under $20 but they raised that by 30% within 2 months of signing on with them.