RUN from this company RUN from this company! They collected rent from my tenants for 3 months, while my account was on hold with NO NOTIFICATION and no explanation as to why. I still have no idea and it took me over 20 hours of customer service phone calls (got me nowhere), online chats (same) and emails to their Underwriting team. RUN AWAY. Absolute nightmare.

Please see my review on May 29 Please see my review on May 29, 2023. I am still having the same issue 3 months later. Sent them another chat which they are also making harder to chat with live person. This was their response, "We have an ongoing investigation with deposits not appearing to have incorrect amounts, but I will check an update with the Team if we have an available work around to sort this out." Something as serious as this I would think it wouldn't take this long. They also have a "feature request" which is no longer operational. I put in a request over 6 months ago and absolutely no response, not even an acknowledgement that they received my request

This makes collecting rent much easier… This makes collecting rent much easier for me as well as creating automated late fees to be paid by the tenant if necessary. It also helps me to keep track of expiring leases that need to be renewed of updated. Best bang for the buck!

Always Issues with the Payment Processor Once again this year, I'm having difficulty with the payment processor providing 1099's correctly. The RentRedi agents haven't been very helpful in resolving the issue. They continue to suggest I send a new W-9, which isn't going to push Propay into doing anything. Last year it took 4 months to resolve the issue, and so far after 2 weeks, no resolution in sight.

This app and website are NOT seamless This app and website are NOT seamless. They do not have a "readily available" support line. They advertise they'll respond through chat faster but even then it has taken hours and sometimes more than 24 hours for them to respond to me and once she never did respond back on chat after I submitted the screenshot of the issue I was having which they did not fix! You can only reach a live agent when you call in if you click on "sales" otherwise you have to leave a message for them to call you back. On at least 2 occasions no one ever called me back. I recently called in because it showed on their site my deposit from my tenant going to someone else's account so the "sales" rep pushed me through to the "support" line where I had to leave a message. Still haven't had a return call. They should take support call-ins more seriously than they do sales call-ins because these are their current users that are making them money!!! It takes at least 7-10 days for you to get your deposit even though they advertise it sooner. Also there is way too much clicking needed and unnecessary time needed you will have to spend just inputting a renter's information or that they made a payment. I did not find this company's website or app to be very helpful and I have only 10 properties to list. One thing I did like and one of the only reasons I chose to use this company was because they offered an option to add a team member so I can have someone help me manage this. However, you cannot even see your team member's information on your profile once they sign up, you can only change their permissions from yours which is ridiculous because you should be able to communicate with them through the app or website but that's not an option either. I will probably be going with another company. Just too many issues! Also I signed up for a monthly rate of just under $20 but they raised that by 30% within 2 months of signing on with them.