Ordered a pergola cover in August 2022… Ordered a pergola cover in August 2022 and was told its backordered for a bit. Contacted them again almost a year later and told the same thing. Then asked for a refund and that had taken over 4 months and still nothing. 🙄

This company is a rip off. I ordered a hot tub over a year ago. I never received it. Called and texted several times to get either a refund or the tub. I was assured of getting one or the other and I have not. I am out $360. This company is a rip off. I kept calling, kept emailing. Nothing. I d give them less than one star if I could.

I would give the seller zero stars if I… Customer service sucks and seller was not true to his word regarding issuing me a refund. I would give the seller zero stars if I could. To the seller, Ryan, I say to him, “Failing to keep your word is not good for your business. You are not only breaking your own agreement/policy, you are misleading your customers.” He approved my refund, agreed to issue me a refund within 5 business days, and then went back on his word. I’ve communicated with him via email several times, each time with an excuse. Not cool, man!

BEWARE! BEWARE! I ordered a product six months ago. After being told it was on backorder and requesting a refund, I have followed up five times by email, once by chat, and three attempts by phone (all going to voicemail). The Director of Operations returned my first emails but has now refused to respond. My next step is the Better Business Bureau and small claims.

Stolen Money We have yet to have our bounce house delivered after sending payment back in October, with a communicated delivery for a week and a half. It was then communicated that it was on backorder and would not be delivered until the end of November. When we reached out to the company to discuss the status, (very long story short for review purposes) we did not feel confident any longer that we were purchasing from a trusted source any longer and requested a refund. At first, this request was ignored. Then after showing proof of purchase, sending in disputing screens shots (website vs. what was being communicated, etc), we were told they would go ahead and process the refund. It is now almost February and we have yet to receive any additional communication, refund, or the bounce house. Unfortunately, it is looking like we will need to take further action on this, but would not recommend anybody purchasing from this company.