FRAUDULENT - I ordered a Barrel Sauna worth $5,500… I ordered a Barrel Sauna worth $5,500 that was suppose to be ready to ship immediately back in March. A few days later I got the same email from Ryan that other reviewers mentioned. He was stating that my "Hot item" had gone in backorder and that it will not be shipped until May 30th as they not longer have it in stock. I asked for it to be canceled and the money refunded. Its almost the end of May and still no refund, Ryan stopped answering my emails and I have called the office and not one knows anything and he is never there. This company uses clickbait, completely false advertising. This place is a scam Please stay away.

BEWARE! BEWARE! I ordered a product six months ago. After being told it was on backorder and requesting a refund, I have followed up five times by email, once by chat, and three attempts by phone (all going to voicemail). The Director of Operations returned my first emails but has now refused to respond. My next step is the Better Business Bureau and small claims.

SCAMMERS... wish I would have seen these reviews first!! Ordered a slip n slide ( after confirming via their online chat) that item was in stock and ready to ship. Paid online, then received email saying wouldn't be ready to ship until June. I called and spoke to Genesis- she advised she cancelled order and would refund card in 24-48 hrs and I'd receive a confirmation email. Never received email. Still haven't received refund. Received email from Ryan asking about another, larger, more expensive item that is for sure in stock. I agreed, then they messed up the 2nd invoice. I've called Ryan numerous times( never available and never has called back) and emailed ( Ryan also.. if he's even a real person!) and no response since my latest email 3 days ago. I'm filing a complaint with the California Attorney General's office and Consumer complaint dept along with calling my credit card company and reporting this charge as fraudulent! Unbelievable company. I don't know how they are still in business scamming people daily!

I would give them less than 0 if i… I would give them less than 0 if i could!. 1. Had to pay thru klarna 2. No email ever received after order 3. Never answered multiple emails, phone calls, and chat messages. 4. NEVER received item. Klarna makes u contact company..but company never responds. Continuing to try and contact. Since November

Ordered a pergola cover in August 2022… Ordered a pergola cover in August 2022 and was told its backordered for a bit. Contacted them again almost a year later and told the same thing. Then asked for a refund and that had taken over 4 months and still nothing. 🙄