I would give them less than 0 if i… I would give them less than 0 if i could!. 1. Had to pay thru klarna 2. No email ever received after order 3. Never answered multiple emails, phone calls, and chat messages. 4. NEVER received item. Klarna makes u contact company..but company never responds. Continuing to try and contact. Since November

If there was a zero star rate I'd give If there was a zero star rate I'd give! The customer service is horrible! Ordered a product over 2 months ago still not received. Try to speak to a human and no one calls you back even when you specifically ask for a human to return your call. All communication is back and forth useless email that accomplishes nothing. The human rep who answers the phone pleasantly tells you with honey dripped apologies apologies from his lips that he's so sorry he can't help you but someone will email within 24-48 hrs. Don't fall for there pleasantries and snazzy website. They suck!

SCAMMERS... wish I would have seen these reviews first!! Ordered a slip n slide ( after confirming via their online chat) that item was in stock and ready to ship. Paid online, then received email saying wouldn't be ready to ship until June. I called and spoke to Genesis- she advised she cancelled order and would refund card in 24-48 hrs and I'd receive a confirmation email. Never received email. Still haven't received refund. Received email from Ryan asking about another, larger, more expensive item that is for sure in stock. I agreed, then they messed up the 2nd invoice. I've called Ryan numerous times( never available and never has called back) and emailed ( Ryan also.. if he's even a real person!) and no response since my latest email 3 days ago. I'm filing a complaint with the California Attorney General's office and Consumer complaint dept along with calling my credit card company and reporting this charge as fraudulent! Unbelievable company. I don't know how they are still in business scamming people daily!

BEWARE! BEWARE! I ordered a product six months ago. After being told it was on backorder and requesting a refund, I have followed up five times by email, once by chat, and three attempts by phone (all going to voicemail). The Director of Operations returned my first emails but has now refused to respond. My next step is the Better Business Bureau and small claims.

Its been A year still havent received anything… Its been A year still havent received My tent or ant refunds!!! RYAN keeps sending emails saying I’ll get it and never do!!Now he has blocked me from sending him Emails…But Karma its going to get YOU dont play with peoples hard working money Trust me on That!!