LeAnn Manning
USSCAMMERS... wish I would have seen these reviews first!! Ordered a slip n slide ( after confirming via their online chat) that item was in stock and ready to ship. Paid online, then received email saying wouldn't be ready to ship until June. I called and spoke to Genesis- she advised she cancelled order and would refund card in 24-48 hrs and I'd receive a confirmation email. Never received email. Still haven't received refund. Received email from Ryan asking about another, larger, more expensive item that is for sure in stock. I agreed, then they messed up the 2nd invoice. I've called Ryan numerous times( never available and never has called back) and emailed ( Ryan also.. if he's even a real person!) and no response since my latest email 3 days ago. I'm filing a complaint with the California Attorney General's office and Consumer complaint dept along with calling my credit card company and reporting this charge as fraudulent! Unbelievable company. I don't know how they are still in business scamming people daily!
Stephen Chung
USDo not buy from this company, ever! Do not buy from this company! They'll tell you the extended delay was caused by the manufacturer due to supply chain issues when in fact they didn't even order it from them? I placed an order for an infrared sauna and nothing happened for a week. It took days for the owner Ryan to return my email blaming the manufacturer. I found it suspicious and called the manufacturer and found out he never placed an order with them. Subsequent emails went unanswered and I had to open up a dispute with my credit card company. Don't fall for their generous discount since you'll never see your item delivered!
Darlene Stetson
USIf there was a zero star rate I'd give If there was a zero star rate I'd give! The customer service is horrible! Ordered a product over 2 months ago still not received. Try to speak to a human and no one calls you back even when you specifically ask for a human to return your call. All communication is back and forth useless email that accomplishes nothing. The human rep who answers the phone pleasantly tells you with honey dripped apologies apologies from his lips that he's so sorry he can't help you but someone will email within 24-48 hrs. Don't fall for there pleasantries and snazzy website. They suck!
MarieL
USShipped a broken product Ordered an over the picnic table tilting canopy for camping in the Spring received order 4 months later broken inside Box. Contacted the company to report and was told I had to take a million pictures and jump through hoops for a broken spot Weld that holds the clamp to the table. Welded it back together myself and called it good. Was not worth the time or the energy product quality was passible
Hannah Rexroad
USDropshipping Scam Beware Financed a bounce house that was in stock ready to ship in June through Ryan, signed leasing agreement and paid document fees to be told afterwards that the bounce house could not be manufactured until the end of the year now. It has been over a month with no resolution and little to no responses by email or phone with Ryan. They have received $2,298 from the leasing company and I have now made a payment on a product I have not received. Dropshipping scam beware!