John M
GBThey were tireless in fixing my problem… They were tireless in fixing my problem and kept me informed as to their progress.
Skip Stein
GBVery Patient with me Very Patient with me, but fortunately got disconnected before setting up voicemail. When I dial '1' it says wrong number and mailbox is full. I just set up this number!
Stacy W
GBTop notch customer service! I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.
Hugh
GBBad Network, Subpar Customer Service Response I've had several awful experiences where data doesn't refresh, the data monitor is inaccurate, or the network just goes out. Huge waste of time. Customer service response is inadequate, they offered $20 credit on one billing cycle. I've wasted hours of time, that kind of compensation is insulting and doesn't make it right.
Kevin Clemmer
GBCustomer service Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.