Great accountability Great accountability. The transcript of my chat with a live representative was sent to my email afterwards which is a good sign of transparency with the company. Tapping the support chat box on the site immediately gave me the option to speak to a human online, and representative Babita was great! It was no problem that they waited make sure my line was successfully activated so I wouldn't have to contact support again. So far my data is working much better than the other carrier I had!

Top notch customer service! I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.

So much better After months of fighting with my previous carrier, Reach Mobile has been a breath of fresh air! Real people who don't run you around in circles at every opportunity is a very welcome change :) The fact that it costs half as much is just icing on the cake. Reach has a support team that actually provides support, in this day and age even, go figure.

Great Company! I've been a Reach Mobile customer now for over 2-1/2 years and have had exceptional service. Coverage has been as good as my previous carrier, Verizon, was. Recently I was experiencing an issue of not being able to send photos from my iPhone to any contact with an Android. This was going on for a month or longer and was super frustrating. I tried every recommendation that the internet was throwing at me, with no luck at all. I finally called Reach and was kicking myself for not doing it sooner. They fixed the problem remotely, without me having to do a thing! It was fantastic and better yet, I only ever spoke to the first person who picked up the phone. No automated run-around. No department transfers. No big corporation BS. They continue to impress me :)

Customer service Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.