Top notch customer service! I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.

Customer service Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.

I'm transferring from another carrier… I'm transferring from another carrier and had some questions. Anita was very patient in answering them and stayed online to guide me through the process. I'll follow up with a review of the service once I've had a chance to use it for a while. Update: Transfer of my number took a couple days and my previous carrier wasn't overly helpful. Once switched over to Reach, my experience has been great. Coverage is as good as before and better in some places.

Great service!!! :-) Internet service was unavailable today. I connected with Manoranjan via Chat. He tried to help but still problems, assumed outage in Phoenix area. An hour later tried again and ALL services were unavailable: phone, text, and internet!!! I submitted a ticket and Manoranjan responded by email within 5 minutes with instructions to remove sim card. It worked! Everything was back up and running normally. Can't say enough positive about this Customer Service Rep's patience and assistance.

Overall good experience Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter kit was sparse and hard to follow in spots. Language could be more precise. >Porting out existing numbers from Verizon created problems, possibly because 2 lines were being ported. Eventually sorted out by support rep in chat.