Questions answered clearly, concisely, and in a professional manner I chatted with Freeda, who answered several questions I had regarding their Best Fit plans. Her answers were clear, and concise. She chatted in an informative, yet casual, manner, putting me at ease. I could not have wished for a more professional person than Freeda. Thank you!

Overall good experience Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter kit was sparse and hard to follow in spots. Language could be more precise. >Porting out existing numbers from Verizon created problems, possibly because 2 lines were being ported. Eventually sorted out by support rep in chat.

Top notch customer service! I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.

Very Patient with me Very Patient with me, but fortunately got disconnected before setting up voicemail. When I dial '1' it says wrong number and mailbox is full. I just set up this number!

I'm transferring from another carrier… I'm transferring from another carrier and had some questions. Anita was very patient in answering them and stayed online to guide me through the process. I'll follow up with a review of the service once I've had a chance to use it for a while. Update: Transfer of my number took a couple days and my previous carrier wasn't overly helpful. Once switched over to Reach, my experience has been great. Coverage is as good as before and better in some places.