John M
GBThey were tireless in fixing my problem… They were tireless in fixing my problem and kept me informed as to their progress.
D.Y.
GBGreat accountability Great accountability. The transcript of my chat with a live representative was sent to my email afterwards which is a good sign of transparency with the company. Tapping the support chat box on the site immediately gave me the option to speak to a human online, and representative Babita was great! It was no problem that they waited make sure my line was successfully activated so I wouldn't have to contact support again. So far my data is working much better than the other carrier I had!
Sam
GBSo much better After months of fighting with my previous carrier, Reach Mobile has been a breath of fresh air! Real people who don't run you around in circles at every opportunity is a very welcome change :) The fact that it costs half as much is just icing on the cake. Reach has a support team that actually provides support, in this day and age even, go figure.
JMack
GBGreat service!!! :-) Internet service was unavailable today. I connected with Manoranjan via Chat. He tried to help but still problems, assumed outage in Phoenix area. An hour later tried again and ALL services were unavailable: phone, text, and internet!!! I submitted a ticket and Manoranjan responded by email within 5 minutes with instructions to remove sim card. It worked! Everything was back up and running normally. Can't say enough positive about this Customer Service Rep's patience and assistance.
LE Grisham
GBMedhav walked me through the switch… Medhav walked me through the switch from Reach Verizon to Reach T-Mobile. Competent and patient. We needed to change so we could get international coverage where we were traveling. BIG fan of Reach. Good service and good price and they do good.