Walter Helline
GBExcellent Customer Service Rishabh The customer service rep was terrific and very well trained. He helped me settle my account problem in a friendly and professional manner. Would recommend people to consider Reach Mobile if they value excellent customer service.
Bob
GBOverall good experience Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter kit was sparse and hard to follow in spots. Language could be more precise. >Porting out existing numbers from Verizon created problems, possibly because 2 lines were being ported. Eventually sorted out by support rep in chat.
D.Y.
GBGreat accountability Great accountability. The transcript of my chat with a live representative was sent to my email afterwards which is a good sign of transparency with the company. Tapping the support chat box on the site immediately gave me the option to speak to a human online, and representative Babita was great! It was no problem that they waited make sure my line was successfully activated so I wouldn't have to contact support again. So far my data is working much better than the other carrier I had!
Lyn Leach
GBReetika to the rescue All of a sudden, I couldn't make or receive calls on my Samsung Galaxy. I emailed Reach (since it was a weekend rather than M-F), thinking it might take a bit to hear from someone. Less than a half-hour later, Reetika responded to my email. She suggested a solution, and between Reetika's advice and me tapping here and tapping there, my phone was re-born! I appreciated how quickly Reetika got back to me; I really was resigned to being phone-less until Monday. Thank you!
ZZZ
GBAgent answered quickly and resolve issue -