Eric was very helpful with my non-tech… Eric was very helpful with my non-tech understanding and helped me understand the product I bought did not support the processor in my laptop! Fortunately for me it has all worked out and I will be using this company again because of the exceptional customer service. Thaks Eric!

Frightful Friday I had spent nearly two hours trying to download my new office and finally got a chat going with Paul. Paul ended up taking over the computer (remote access) and performing the entire download and preparatory steps on my behalf. He set me up completely in the best possible way. Many thanks to Paul, I can think of better ways to spend a Friday evening. You were extremely patient and acted quickly to resolve.

purchase and installation of pro office for mac i had the subscripton trial and at the end of the trial period, i decided to purchase a lifetime product rather than a subscrition item. i didnt know how to remove and instal, so i contacted chat and Ray Bryan was very patient and helpful. He removed the old program and installed the one i had purchased. He also helped with a couple of issues i had with word and sorted those out. i was extremely impressed with his assistance

Loose your password, loose your product.. The product is ok, but there is absolutely NO support what so ever.. If you forget your account password you are toast. You can't contact anything or anybody, and when trying to reset your password for the services you paid for, you will just receive the same popup day after day: "You have received to to many codes today. Try again tomorrow.." Seriously!! MS don't care #### about their customers.

Ping - Support Review Ping, many thanks for your persistence and dedication to resolving this problem. At one stage I didn't think the issue would be resolved but, you soldiered on and after move than 1 1/2 hours I now have MS Office running. Once again, thank you, I very much appreciate you support and assistance. Regards, Ron Boddy