Ping you are my rescuer I was having trouble with the installation of my Office desktop version, it doesn't allow me to use the activation key because I also have the 365 version on my laptop. Ping helped me with the installation by logged in remotely until its done (around 1 hour). He is very patient, very helpful I'm very impressed. Thank you very much Ping ^o^

Excellent service Excellent service. The chat service helped me install the product. Paul in particular, was very patient and stayed online for the duration of installation.Considering I know nothing about computers, I can't thank him enough. Paul, many, many thanks again. You are a star.

I was having trouble unlocking office… I was having trouble unlocking office on our volunteer's computer. The unlocking key would not work. Anna from the support team was absolutely fantastic. Showed patience with the slow computer and myself. We were ready to throw it all away. Thank you Anna you saved the day for us volunteers. Another day finished on a huge positive. Thanks to wonderful staff. Our Anna cheers

Office Chat Support Service.... I find the Chat support service for Microsoft Office Fantastic!! "Anne" in particular was exceptionally great! I asked if she could just take over the operation of my keyboard to install "Office for Mac" (latest version) not only did she complete this task, she showed me where everything was, how to use and how to locate for future ref if i needed to go through the process again. This would have been a cluster for me to do, she was a wizz, very professional and friendly! Thanks again "Anne"!! :)))

Frightful Friday I had spent nearly two hours trying to download my new office and finally got a chat going with Paul. Paul ended up taking over the computer (remote access) and performing the entire download and preparatory steps on my behalf. He set me up completely in the best possible way. Many thanks to Paul, I can think of better ways to spend a Friday evening. You were extremely patient and acted quickly to resolve.