Quick Support Had some problems filtering out the number slider values in the notification email that were 0. I struggles making my own filter for a while, but eventually broke down and asked support. They replied in less than 2 hours and pointed me in the right direction with some example code. Very helpful and fast

Good (but bloated) Product - Customer Service POOR The product itself is fine. The customer support people are nice - but their customer service is horrible. You cannot reach anyone by telephone. Their auto-renewal is EXTREMELY frustrating. The initial billing is about 50% of the "normal" billing and then they start hounding you with renewal messages. They will tell you they can give you a "partial refund" if you go ahead and renew at the "normal" price rather than just offering an appropriate price up front. Frankly, I like their product. I think their "normal" pricing is about 1/3 higher than it should be - and evidently so do they if they are willing to give you a "partial refund" if you renew. It feels a bit like the company is being run by folks who really love developing software - but don't like to focus on the nuts and bolts of true customer satisfaction/service. Full disclosure - I'm trying to cancel my latest purchase as I write this and I will never get involved with the company again. It was several days of hassle that was unnecessary if they just had clear and customer-centric processes, information, and support. They've lost this customer for good.

The product & support have proved themselves again The product has proved itself, once again, to be one of the most versatile WP plugins I use. Add to that the stellar support and you have the perfect blend. Special shout out to Eduardo who never gave up and provided me with exactly what I needed.

The support agent was knowledgeable and… The support agent was knowledgeable and polite and recommended well-thought out and clear steps to resolve the issue I was having.

I had some issues with styling a form… I had some issues with styling a form using CSS. Eduardo helped me achieve my desired styling in a timely and very courteous manner. Thanks you very much for a terrific result!