Prompt support and good customer… Prompt support and good customer service.

Very timely response time I had incorrectly used the wrong user id to sign up for the Form Publisher annual package. I submitted a request to transfer the account to the correct user id. Jhong from Form Publisher responded that evening to say he made the transfer. Very quick response time. Very much appreciated.

Great add-on, useful features! The product seems to be well thought out, and very well documented. The help section offers examples and clear language to help understand how to use this add-on. When I had a question, the support staff were quick to look in to my issue and respond.

My only reason for 4, not 5 stars… My only reason for not giving 5 stars was the fact that I had some trouble initially getting Form Publisher installed. However, the tech support team did a great job responding to my requests for help and got me set straight really quickly! That kind of customer support means a lot in today's world.

Timely, thorough, and accurate Wow, talk about service! This team is on it!!! Jhong responded in less than 30 minutes to my request given that the issue would have resulted in an outage. The investigation was thorough (I had a typo in the account username) and they did some digging to identify the account. I'm thoroughly happy with the prompt response and resolution :-)