Timely, thorough, and accurate Wow, talk about service! This team is on it!!! Jhong responded in less than 30 minutes to my request given that the issue would have resulted in an outage. The investigation was thorough (I had a typo in the account username) and they did some digging to identify the account. I'm thoroughly happy with the prompt response and resolution :-)

Great customer support and add on Great customer support -I needed an add on that is HIPAA compliant so I can create a workflow for one of my clients and this is the only one that works for my needs that works with Google Forms. The support team helped me customize it and learn how to use it succesfully.

Customer Service is exceptional! Replies and solutions were very prompt! I received almost instant communication from the team. I almost couldn't reply in time as I wasn't expecting them to be so quick. If you don't respond, they do follow up to make sure you are still in need of help. I liked that because I accidentally opened an email and closed out, so I forgot to respond.

This extension does not This extension does not work the way it originally did when I first installed it. I needed an extension that would create a document when there is a new form submitted. When I tried to use Publisher it created a document for all the forms that were submitted previously and not the new ones. The support team was unable to resolve this issue.

The extension works great/Great Customer Service The extension works great. I've had a free and now subscribed account and it works great and automates so many forms for us. It's a set it and forget it type of thing. No issues. I've had to contact customer service two times to transfer an account and with a billing question and received fast same-day responses that immediately resolved the issues. Highly recommend.