Timely, thorough, and accurate Wow, talk about service! This team is on it!!! Jhong responded in less than 30 minutes to my request given that the issue would have resulted in an outage. The investigation was thorough (I had a typo in the account username) and they did some digging to identify the account. I'm thoroughly happy with the prompt response and resolution :-)

Helpline has done a great job to help… Helpline has done a great job to help me to solve the problem step by step

Customer Service is exceptional! Replies and solutions were very prompt! I received almost instant communication from the team. I almost couldn't reply in time as I wasn't expecting them to be so quick. If you don't respond, they do follow up to make sure you are still in need of help. I liked that because I accidentally opened an email and closed out, so I forgot to respond.

Superb product even better customer… Superb product even better customer service.

The extension works great/Great Customer Service The extension works great. I've had a free and now subscribed account and it works great and automates so many forms for us. It's a set it and forget it type of thing. No issues. I've had to contact customer service two times to transfer an account and with a billing question and received fast same-day responses that immediately resolved the issues. Highly recommend.