Great Pre-Sales Service I was evaluating Dokan and the woocommerce auction plugin. Catherine spent a lot of time answering some fairly in depth questions and doing research on the product to give me accurate answers. She clarified that she understood my questions properly and was overall very helpful. I haven't decided to purchase yet, but was very impressed with the information and help Catherine gave me. Definitely makes me more comfortable with how they handle support.

Great support from Burak in helping me making the right decision I am about to embark on a journey to build a C2C site and it seemed to me that Dokan is pretty predominant as a platform offering the multi-vendor services. I need to use some complex shipping setup that wasn't available in the Free version of Dokan. Shipping are there in Standard and pro versions, but I wasn't getting a clear understanding of the differences between them. On chat support I spoke to Burak about it. He is proficient and knowledgeable and explained to me the options relevant to my specific situation. That helped clarify things for me. Additionally, I learnt that I could purchase Standard and try it for 14 days. In case I feel I am not getting what I want I could always easily upgrade. This is super valuable and probably the option that i would go for.

CUSTOMER SERVICE IS AWESOME CUSTOMER SERVICE IS AWESOME, THE REPLY WAS LATE VERY LATE, I HAD TO WAIT 2 HOURS STRAIGHT.

Dokan support is helpful to have Dokan support is helpful to have - if an issue does arise you can just describe the issue in a ticket, submit it and generally within a few hours or overnight you'll have an update.

Great Customer Service Assistance Tanvir Hasan was my tech support on an issue I was having with my store setup. I am new to Dokan and needed assistance. He took the initiative to go in, locate the issue, fix it, and report back to me telling me what the issue was and how he fixed it. I appreciated the customer service and it makes me feel good about my purchase choice.