I got what I paid for without excuses… I got what I paid for without excuses in a sincere and professional way. What I like most is the way the engineer explained the whole thing to me which gave be better confidence. Thank you guys!

Extremely knowledgeable It seems that there is no tech problem that Stephan can't fix. Over the years he has kept my old system functioning perfectly. Stephan is professional, fast and never gives up. He is patient and has a great attitude.

I don't have the computer expertise to… I don't have the computer expertise to critique the service I received (which is why I use Blackhawk!), but something felt wrong about the way Stefan chose to address my problem. I just can't believe that was the only or the best way to fix the sudden problem with downloading a photo from my iPhone via gmail to Picasa for editing. Of course I could be wrong, but I just didn't feel that he knew exactly what he was doing or understood what I was asking. I know Picasa was discontinued a few years ago, but I was still able to use it on a regular basis. This has really been unfortunate.

Highly recommend They assisted me with recovering my data from a previous backup. Very professional and response time was quick. Highly recommend.

Stephan was great Stephan was great. He was very thorough in his analysis. I would hire him again without hesitation.